Agero Wins 2020 Excellence in Customer Service Awards

Proud to share that VP of Contact Center Operations Chris Richard and our entire contact center organization have been honored as winners in the Business Intelligence Group’s 2020 “Excellence in Customer Service” awards program, which recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

Business Intelligence Group recognized Agero for:

  • Exceptional leadership under Chris Richard, who materially transformed the organization, driving significant impact to the enterprise with optimized workforce management, new technology and creative associate engagement. As a result, the team is delivering greater efficiency and productivity while improving customer satisfaction and Net Promotor Scores (NPS).
  • Our highly committed and empathetic team that supports drivers through potentially life-threatening situations and plays a vital role providing help, a calming presence and reassurance during a high stress situation. The team has delivered more consistent and better service levels and reduced consumer concerns year over year.
  • Responsive digital tools – including machine learning technologies – and massive data volume to provide the right context for each interaction, increase efficiency and enhance performance to provide as seamless experience for motorists.

To see the full list of finalists, please visit: https://www.bintelligence.com/blog/2020/4/20/52-names-leading-the-way-in-customer-service