Ford Selects Agero as Roadside Assistance and Customer Assistance Center for Commercial & Motorhome Roadside and Motorhome CAC
Agero’s core strengths improve service continuity while delivering a superior customer experience for the commercial and motorhome drivers
MEDFORD, Mass, October 17, 2017 – Agero, Inc., the largest B2B provider of roadside assistance services to automotive manufacturers and insurance providers in North America, announced today that it was chosen as the roadside assistance and Customer Assistance Center supplier for Ford’s Commercial Vehicle and Motorhome divisions. Ford’s selection of Agero builds on the companies’ existing, 11-year relationship, and gives Agero a critical new role in managing Ford’s Motorhome Consumer Affairs program, providing a white glove, personal assistance to the base of warranty customers.
“Ford has been a valued partner for more than a decade. When the company decided to increase service continuity, we knew we had the tools and services required to put them in the best position to succeed,” said Cathy Orrico, Chief Client Officer, Agero. “Our industry leading, customer-centric services provide drivers with an unmatched roadside assistance experience that is reliable, efficient and seamless.”
Agero’s focus on providing digital capabilities enables an optimized driver experience at every point of the roadside process, which is a critical priority for the company. By emphasizing driver services, valued automotive clients can provide fluid and streamlined roadside experiences.
With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. The company protects 80 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 10 million requests annually for emergency assistance. Agero’s award-winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.
Kevin Constantine, Lois Paul and Partners