Product Update: Agero Dashboard

September 23, 2019 | Swathi Shenoy

Agero Dashboard enables visibility and reporting for your roadside events. With this tool, your team can better understand how your customers are using roadside and review their experiences. This empowers you to truly leverage the power of roadside as a loyalty building tool.

The Agero team is hard at work continuously upgrading this platform. Here are some of the exciting updates:

Channel View

Service request channel can have a significant impact on the consumer experience. In fact, in a recent analysis, we found that consumers who leverage digital channels are less likely to rate the experience negatively compared to a phone. A recent upgrade to Agero Dashboard enables better visibility and reporting on this critical attribute. Based on this information, you can partner with your customer experience team and Agero to encourage consumers to a digital experience.

Your Data, Your Way:

When you are faced with questions about your roadside business, you need easy to use tools to view and parse data. Recently, we updated the reporting tools in Agero Dashboard with filters so that you can view your data, your way. We’ve also added a heat map view so that you can easily see the hot spots for cases across the US or Canada.

What state had the most roadside events in February?

Is our NPS higher for tow events or winch events?

Small Enhancements

We all know that sometimes it’s the little things that just make everything run a bit more smoothly. We are always on the lookout for these types of items and appreciate your comments and feedback on the big and small! Here are a few of the smaller updates that we recently implemented based on your feedback:

  • Related Cases: To get a full view of a consumer, it can be helpful to see all related cases. We recently enhanced this view so that the cases are displayed in ascending order.
  • Coded Area: When weather conditions are severe, it can be challenging to provide roadside service and ETAs can be longer than expected. During these time periods, an area is coded based on the severity. Later when data is being reviewed or questions come up, it is important to be able to easily see which events occurred in coded areas. We recently started tagging events in Agero Dashboard so that this information is at your fingertips.
  • Where’s my receipt? Based on your requests, we recently enhanced the customer receipts. Now, in the event that a customer pays for an overage to Agero, a receipt of the transaction is available for download directly from their case in Agero Dashboard.

We are thrilled to share these updates with you and stay tuned for more to come. We are working hard to continue to make this an even more powerful tool.

Don’t have Agero Dashboard yet? Click here

Swathi Shenoy | Product Owner – Senior Systems Analyst

Swathi Shenoy is an instrumental member of Agero’s product organization. As the Product Owner – Sr. Systems Analyst, she partners with the technology teams and other key stakeholders to provide elevated customer and client experiences.  She brings key insights to this role from her extensive experience as a business analyst at Agero. Prior to Agero, she held both technical and business roles at Tech Mahindra.  Swathi is particularly passionate about data driven products. She holds a BE in Electronics and Communication from the University of Visweswaraya.