When AI meets customer service: 5 questions to ask

Many digital transformation efforts still fall short – or miss the mark entirely. According to a recent poll by Wipro Digital, thirty-five percent of surveyed U.S.-based senior executives cite lack of a clear transformation strategy as a key barrier to achieving full digital potential. As business leaders evaluate digital strategies, how can they make the right decisions? In this piece in The Enterprisers Project, Chris Small provides insight and counsel on the digital transformation journey for customer-service oriented companies, outlining the potential challenges these businesses may face as they approach digital and providing insight into questions to ask throughout the digitalization process.

Read the article here.