When your consumers have questions, concerns, or need outreach, efficient service can build their trust and confidence in your brand. Our consumer affairs services streamline communication with your customer, reducing the amount of back-and-forth, making their lives (and yours) a bit easier.
We’ve seen it all. Whether it’s a sales campaign, a recall, or another customer inquiry, our Consumer Affairs team, powered by our CASE platform, can seamlessly support your customers and your brand. Our configurable platform and agile process has the flexibility to address any automotive, campaign, or customer service need, quickly and effectively.
Our solutions are delivered with a powerful combination of people AND tech. Our expertly trained agents are supported by our automotive focused platform. With this combination, we can quickly scale a campaign of any size, and type, with a robust omni-channel experience.
Configurable support for your brand and your customers with fully managed campaigns covering everything from routine questions to complex product care, all delivered with automotive expertise and experience.
Our agile consumer affairs organization combines industry leading technology with compassion, know-how and scale. We have the tools and experience to work smarter for your brand and deliver the care your customers need.
Customer interactions every month
To optimize outreach
Able to scale up quickly
We know how to deliver white label support, coordinate provider networks and ensure communication throughout. Many campaigns are time sensitive and impact safety. This is a moment to leverage partners with deep expertise in your brand, and your vehicles.
Over the years, we’ve worked directly with countless brands and supported just about every model on the road. We can leverage our brand experience to ensure to quickly configure a campaign.
Our Swoop platform including existing dealer communications and brand specific dispatch logic can be leveraged to support any campaign logistics needed.
Our growing library of vehicle training helps educate providers on the safest most effective ways to service and support vehicles.
Explore how we can help streamline communication with drivers and build their trust and confidence in your brand.