Agero Grows Contact Center Workforce, Will Bring 275 Jobs to Tennessee
Building expansion, new positions to bolster delivery of high-touch roadside assistance services to 115 million motorists
CLARKSVILLE, Tenn. – Oct. 22, 2019 – Agero, Inc., a leading provider of B2B2C driver assistance software and services, today announced plans to significantly strengthen its presence in Tennessee with the addition of 275 new jobs at its contact center in Clarksville, representing a 42 percent increase of the site’s employee base. The personnel growth, which is supported by a physical facility expansion, is anticipated to bring Agero’s statewide workforce, across both Clarksville and the company’s Tri-Cities location, to over 1,500. Further to this, 200 other jobs are planned to be added across Agero’s three U.S. facilities over the next few months.
For over 40 years, Agero has provided safe, smart, software-enabled roadside assistance, accident management, connected car and consumer affairs services for automotive manufacturers and insurance providers in North America. Agero’s regional contact centers handle incoming calls from vehicle owners, acting on behalf of clients’ that offer these programs through Agero as part of their policyholder and warranty packages.
These new jobs, part of Agero’s investment in its U.S. on-shore presence, will strengthen the company’s delivery of thoughtful and empathetic assistance at the scale of millions of events annually, providing the human touch motorists need during times of stress. The additional personnel will reinforce Agero’s highly-trained agent force across Clarksville’s more than 15 diverse programs, including roadside assistance, consumer affairs and connected vehicle services, three specialized service event escalation teams and the Agero Provider Advocate Group.
To support this workforce growth, the Clarksville facility – Agero’s largest – has been expanded with an additional 13,921 square feet of production floor, more than double the previous work space. Over 100 new workstations are already open and more are planned to be installed by the first quarter of 2020.
“The Clarksville contact center truly represents all that Agero has to offer: from our enhanced digital capabilities, to our unique hands-on approach to escalations, to our extensive provider network management experience,” said George Horvat, Chief Operations Officer, Agero. “Expanding this facility is a vastly important part of Agero’s delivery of exceptional service to millions of consumers annually.”
Located in Tennessee’s fifth-largest city – recently named Money Magazine’s “Best Place to Live 2019” – Agero’s Clarksville contact center is considered one of the premier facilities in the region. Drawing on a robust and diverse local talent pool, including Veteran workers and military families, the center has experienced over 300 percent employee growth since opening in 2012. Much of which has been through friends and family referrals, illustrating the center’s high morale and employee satisfaction.
“Clarksville is a thriving, vibrant city that plays a significant role in the continued success of our contact center and Agero’s business overall,” said Will Fugette, Clarksville Contact Center Director, Agero. “Our employees are hardworking and driven, and enjoy being every day heroes for consumers in need. The plan to grow the center – in both physical footprint and with additional personnel – is incredibly exciting and we look forward to welcoming our many new associates.”
The company will be interviewing for a variety of positions. Applicants can apply online at Agero.com/careers.
Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.