Important Notice Concerning Customer Privacy
Effective Date: December 29, 2022
Information We Collect
Personal information is captured when you access our Services or contact us through our Applications, by email or telephone. The information that we receive and collect depends in part on how you contact us and the reason for you to contact us. For example, you may provide us with information, such as your name, address, e-mail address, phone number, relevant vehicle identification information, precise geolocation information, and other similar information (i) by calling or electronically accessing one of our call centers to request Services or make inquiries, or (ii) by the submission of your information through written or electronic forms you complete, or products and Services you request (this includes your purchase of a retail motor club membership or your purchase of on-demand Services at the time of your vehicle’s disablement). We will limit the information we collect about you to what is necessary to administer our business, provide superior service, offer opportunities that we think would be of benefit to our Clients and customers, improve the customer experience of our Applications, and ensure technological compatibility with your computer, smartphone, tablet, or other electronic or mobile device (collectively, "Device"). You have choices about the personal information we collect. When you are asked to provide personal information, you may decline. However, if you choose not to provide information that is necessary to provide products or Services, you may not be able to use some of our products or Services.
Automatically Collected Information
Every time you visit our Applications or contact us, some information is automatically collected about you. This information may include, but is not limited to, some or all of the following items: the specific pages, buttons, images, videos, links, or forms that you access on the Application; your Device’s unique device identifier, the type and version of Internet browser software and operating system you use and your Internet service provider; date, time, and duration of your website visit; your IP address; your domain; type of Device; your Device’s mobile operating system, mobile network provider, and mobile phone number; the location of your Device, and demographic information concerning the country of origin of your Device and the languages it uses.
This website does not respond to web browser “do not track” signals or other similar mechanisms regarding the collection of personal information.
Information Collected via Cookies
Third Party Information Collection
How we use and disclose your information
Most of the information we collect is used to help deliver the Services that our clients and customers request. It also may permit us to design and offer specific products and Services that will be useful to our clients, our clients’ customers, and our customers, or that provide benefits, additional value or discounts. From time to time, we may dislose or transfer personal information that personally identifies you to Agero affiliates and to other non-affiliated entities including in the following manner:
- As may be required to deliver the requested Services including sharing selected information with third parties that provide services that include, without limitation, emergency towing and roadside assistance, public emergency and first response services, vehicle repair, vehicle transport, call center services, customer support, payment processing, cloud computing and communications, data analytics, document and records management, data backup and recovery, digital communications, and membership discount benefits;
- In connection with a corporate merger, consolidation, restructuring, the sale of some or all of our equity and/or assets, or other corporate change of control, including during the course of any due diligence process related to such corporate change;
- In response to judicial proceeding, subpoena, court order or other legal process;
- To comply with legal, regulatory or administrative requirements of governmental authorities;
- To protect the rights or property of Agero, our clients, suppliers or customers, and to enforce the provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or others;
- For marketing and other business purposes; or
- As permitted or required by law or as authorized by you.
(a) Some of our services may rely upon precise geolocation information, including requests to locate a customer to provide emergency towing and/or roadside assistance Services. To provide such Services, we (and our affiliates, clients and partners) may transmit, collect, maintain, process and use your location data, including the real-time geographic location of your Device. Your request for services through one of our Applications, by phone or other electronic means constitutes your consent for us (and our affiliates, clients and partners) to transmit, collect, maintain, process and use of your precise geolocation information (including the location of your Device) to provide you with such Services. For service providers, we may collect precise geolocation of your Device or vehicle if you have enabled tracking through a dispatch application. The precise geolocation information is collected in a form that personally identifies you and/or your vehicle. It is only used for this limited purpose.
(b) You agree that we may collect and use technical and related information, including but not limited to information about your Device, system, application software, peripherals, and other similar information that is gathered periodically to facilitate the provision of software updates, product support and other Services to you (if any) related to our Applications. We may also use this information to operate and improve our Applications, our products and/or Services or to provide better services or technologies to you moving forward; to create aggregated and anonymized information to determine which Application features are most popular, useful to users, and for other statistical analysis; and to customize the content or services in our Applications for you, or the communications sent to you through our Applications.
(c) You acknowledge and agree that communications, including phone calls or “chat” Services, with Agero or its third-party agents may be monitored, recorded and retained by Agero. You consent to the monitoring and recording communications of all conversations between you and Agero and you release us from and against any and all claims, liabilities and losses that may result from any such monitored and/or recorded communications. Please discontinue use of our Applications if you do not consent to these practices.
(d) Submitting your telephone number (including a mobile phone number) and email address constitute your express consent for Agero to contact you via such telephone or email address either through a direct call, automated dialer, interactive voice response, SMS text message or email (i) in response to your inquiries, (ii) in connection with the Services requested, (iii) to confirm customer satisfaction, (iv) to inform you of updated features and Services, and (v) to manage your account. Please note that you are not required to provide this consent to make a purchase from us. You may cancel (opt-out) of receiving future email and/or text message communications from us at any time by following the instructions to unsubscribe provided at the bottom of an email sent to you and/or by replying to a text message sent to you with a reply text message containing the word STOP.
Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, Services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and Services, and tailor existing products and Services to customer desires. We may disclose to third parties aggregated information about our users, such as aggregated user statistics and log data and other information that does not identify any individual or Device, without restriction.
We will retain your personal information for as long as needed to fulfill the purpose for which it is collected and to comply with our legal obligations, resolve disputes, and enforce our agreements.
The information we collect is stored within our databases on cloud-based servers (we may elect at any time to transfer to servers stored within our facilities), with the use of standard, industry-wide, commercially reasonable security practices designed to help us protect your information. While such security standards are used, please understand that no data transmissions over the Internet can be guaranteed to be 100% secure due to the inherent risks of data transmission over the Internet. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over wireless communication, and any information you transmit to Agero you do at your own risk.
Keep Passwords Private
If you register with our Applications, you are responsible for maintaining the security of your password at all times. You are responsible for activity occurring while logged into your account.
Notice to Persons Accessing this Website Outside the United States
Notice to California and Virginia Residents
If you are a California or Virginia resident, please see Agero Supplemental Privacy Notice for California and Virginia Residents for more information on your privacy rights.
Notice to EU Residents / Privacy Shield Policy
If you are a resident of the European Union, please see the Privacy Shield Policy for more information on your privacy rights.
Use of this Website by Children
We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 16 years of age. If we discover that we have collected personal information from a person under 16, we will delete that information immediately. If you are under 16, you should not be using our Applications.
Questions, Corrections and Removal
PO BOX 9105,
Medford, MA 02155,
Attention: Legal/Consumer Privacy Inquiries Mailbox.
Toll-Free Number: 1-833-983-1112
Cross Country Motor Club, Inc., Cross Country Motor Club of California, Inc., Agero Services Corp., Agero Administrative Service Corp., and SwoopMe, Inc. are subsidiaries of Agero, Inc. ©2022 Agero, Inc. All rights reserved.