Important Notice Concerning Customer Privacy
Effective Date: December 12, 2019
Last modified: May 7, 2020
Information We Collect
Personal information is captured when you access our Services or contact us through our Applications, by email or telephone. The information that we receive and collect depends in part on how you contact us and the reason for you to contact us. For example, you may provide us with information, such as your name, address, e-mail address, phone number, relevant vehicle identification information, and other similar information (i) by calling or electronically accessing one of our call centers to request Services or make inquiries, or (ii) by the submission of your information through written or electronic forms you complete, or products and services you request (this includes your purchase of a retail motor club membership or your purchase of on-demand services at the time of your vehicle’s disablement). We will limit the information we collect about you to what is necessary to administer our business, provide superior service, offer opportunities that we think would be of benefit to our Clients and customers, improve the customer experience of our Applications, and ensure technological compatibility with your computer, smartphone, tablet, or other electronic or mobile device (collectively, "Device").
Automatically Collected Information
Every time you visit our Applications or contact us, some information is automatically collected about you. This information may include, but is not limited to, some or all of the following items: the specific pages, buttons, images, videos, links, or forms that you access on the Application; your Device’s unique device identifier, the type and version of Internet browser software and operating system you use and your Internet service provider; date, time, and duration of your website visit; your IP address; your domain; type of Device; your Device’s mobile operating system, mobile network provider, and mobile phone number; the location of your Device, and demographic information concerning the country of origin of your Device and the languages it uses.
This website does not respond to web browser “do not track” signals or other similar mechanisms regarding the collection of personal information.
Information Collected via Cookies
Third Party Information Collection
When you use our Applications, certain third parties may use automatic information collection technologies to collect information about you or your Device. These third parties may include, the manufacturer of your Device, the web browser that you use, your mobile network provider and/or your Internet service provider. The information these third parties collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, applications and other online services websites. They may use this information to provide you with interest-based advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have questions about an advertisement or other targeted content, you should contact the responsible service provider directly to obtain instructions for how to opt-out of having your information collected or used in this way.
How we use and share your information
Most of the information we collect is used to help deliver the services that our clients and customers request. It also may permit us to design and offer specific products and services that will be useful to our clients, our clients’ customers, and our customers, or that provide benefits, additional value or discounts. From time to time, we may share or transfer information that personally identifies you to Agero affiliates and to other non-affiliated entities including in the following manner:
- As may be required to deliver the requested services including sharing selected information with third parties that provide services that include, without limitation, emergency towing and roadside assistance, public emergency and first response services, vehicle repair, vehicle transport, call center services, customer support, payment processing, cloud computing and communications, data analytics, document and records management, data backup and recovery, digital communications, and membership discount benefits;
- In connection with a corporate merger, consolidation, restructuring, the sale of some or all of our equity and/or assets, or other corporate change of control, including during the course of any due diligence process related to such corporate change;
- In response to judicial proceeding, subpoena, court order or other legal process;
- To comply with legal, regulatory or administrative requirements of governmental authorities;
- To protect the rights or property of Agero, our clients, suppliers or customers, and to enforce the provisions of our terms or policies, in cases of customer fraud or disputes, and/or to prevent harm to you or others;
- For marketing and other business purposes; or
- As permitted or required by law or as authorized by you.
(a) Some of our services may rely upon location information, including requests to locate a customer to provide emergency towing and/or roadside assistance services. To provide such services, we (and our affiliates, clients and partners) may transmit, collect, maintain, process and use your location data, including the real-time geographic location of your Device. Your request for services through one of our Applications, by phone or other electronic means constitutes your consent for us (and our affiliates, clients and partners) to transmit, collect, maintain, process and use of your location data (including the location of your Device) to provide you with such services. The location data is collected in a form that personally identifies you and/or your vehicle.
(b) You agree that we may collect and use technical and related information, including but not limited to information about your Device, system, application software, peripherals, and other similar information that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to our Applications. We may also use this information to operate and improve our Applications, our products and/or services or to provide better services or technologies to you moving forward; to create aggregated and anonymized information to determine which Application features are most popular, useful to users, and for other statistical analysis; and to customize the content or services in our Applications for you, or the communications sent to you through our Applications.
(c) You acknowledge and agree that communications, including phone calls or “chat” services, with Agero or its third-party agents may be monitored, recorded and retained by Agero. You consent to the monitoring and recording of all conversations between you and Agero and you release us from and against any and all claims, liabilities and losses that may result from any such monitored and/or recorded conversations.
(d) Submitting your telephone number (including a mobile phone number) and email address constitute your express consent for Agero to contact you via such telephone or email address either through a direct call, automated dialer, interactive voice response, SMS text message or email (i) in response to your inquiries, (ii) in connection with the services requested, (iii) to confirm customer satisfaction, (iv) to inform you of updated features and services, and (v) to manage your account. Please note that you are not required to provide this consent to make a purchase from us. You may cancel (opt-out) of receiving future email and/or text message communications from us at any time by following the instructions to unsubscribe provided at the bottom of an email sent to you and/or by replying to a text message sent to you with a reply text message containing the word STOP.
Our definition of personally identifiable information does not include "aggregate" information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personally identifiable information will be included in the resulting data. Likewise, information about the products you purchase may be collected and combined with information about the products purchased by others. Aggregate data helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires. We may disclose to third parties aggregated information about our users, such as aggregated user statistics and log data and other information that does not identify any individual or Device, without restriction.
The information we collect is stored within our databases on cloud-based servers (we may elect at any time to transfer to servers stored within our facilities), with the use of standard, industry-wide, commercially reasonable security practices designed to help us protect your information. While such security standards are used, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over wireless communication, and any information you transmit to Agero you do at your own risk.
Our Applications may contain links to and from other websites. Agero makes no representations whatsoever about any other websites that you may have accessed our Applications from or may access through our Applications. Agero is not responsible for the privacy practices or content of those websites and Agero expressly disavows any liability whatsoever for use of such websites. It is up to you to take precautions to ensure that whatever you select for your use is free of items of a destructive nature.
Notice to Persons Accessing this Website Outside the United States
If you reside outside the U.S., any information you provide to us on this website will be transferred out of your country and into the U.S. If you do not want your personally identifiable information to leave your country, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the U.S. Personally identifiable information collected on Agero sites and services may be stored and processed in the U.S. or any other country in which Agero or its affiliates, subsidiaries or service providers maintain facilities.
Notice to California Residents
If you are a California resident, please see Agero Supplemental Privacy Notice for California Residents for more information on your privacy rights.
Notice to EU Residents / Privacy Shield Policy
If you are a resident of the European Union, please see the Privacy Shield Policy for more information on your privacy rights.
Use of this Website by Children
We encourage parents to take an active interest in their children's use of the Internet. We do not intend to collect information from children who are under 14 years of age. If we discover that we have collected personal information from a person under 14, we will delete that information immediately. If you are under 14, you should not be using our Applications.
Questions, Corrections and Removal
Postal Address: Agero/Swoop, PO BOX 9105, Medford, MA 02155, Attention: Legal/Consumer Privacy Inquiries Mailbox.
Cross Country Motor Club, Inc., Cross Country Motor Club of California, Inc., and SwoopMe, Inc. are subsidiaries of Agero, Inc. © 2020 Agero, Inc. All rights reserved.