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Latest News and Media Coverage
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RECENT PRESS RELEASES AND ANNOUNCEMENTS
AGERO’S NEW CONVERSATIONAL AI IMPROVES ROADSIDE ASSISTANCE EFFICIENCY AND EXPERIENCE
Agero has introduced new conversational artificial intelligence (AI) tools and enhancements that provide a more transparent service experience.
BUILT IN HONORS AGERO IN ITS ESTEEMED 2022 BEST PLACES TO WORK AWARDS
Company Earns Placement on Four Lists Across Boston and Bay Area.
AGERO’S DANA KINSELLA WINS BRONZE STEVIE® AWARD IN 2022 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE
Senior Client Marketing Manager Dana Kinsella has been presented with a Bronze Stevie® Award in the Sales Support Professional of the Year.
AGERO INTRODUCES TOW TO REPAIR, A FULLY-MANAGED DIRECT TOW OPTION FOR DEALERS, REPAIR FACILITIES AND BODY SHOPS
Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for routine maintenance and unexpected car repairs
AGERO’S MARY REESE AND PATRICK DAVIS NAMED ‘BEST TECH MANAGER’ IN BOSTON, SAN FRANCISCO
Tech in Motion announces 2021 Timmys regional winners, who advance to North American round
AGERO HELPS AUTOMAKERS, DEALERS AND FLEETS SCALE & OPTIMIZE VEHICLE TRANSPORTATION & DELIVERY
Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk
Recent Media Coverage
PC360 Insurance Speak: What do today's auto insurance customers want from their carriers?
Patti Harman and Insurance Business Lead Chetan Ghai discuss the growing challenge insurers face in standing out from the pack, and how a value-added service like roadside assistance can be a key differentiator.
ITA Pro: Four Benefits of Integrating Mobile Crash Detection and Accident Management
Sr. Director of Product Management Mubbin Rabbani discusses the impact of mobile crash detection and the benefits of integrating this technology into a comprehensive digital accident management process
Wards Auto: Agero Introduces Touchless Towing Service
This turnkey technology solution and tow service makes it simple and cost-effective for automotive dealers, repair facilities and body shops to offer customers a touchless direct tow to their facility after a vehicle breakdown.
TowTimes.com: Agero Summer Hustle Tow Sweepstakes
Agero launches summer sweepstakes for in-network tow providers, offering a chance to win weekly prepaid card prizes.
Automotive News: Innovation Q&A: The Outlook for Electric
Cathy Orrico shares insights on the market outlook for electric vehicles in this executive roundtable Q&A.
Toolbox for IT: Designing a Digital Contact Center Customer Journey That Ensures Satisfaction
How a digital-first contact center approach, with methodical escalation to agents for human connection and managers for resolving the most difficult requests, is key to ensuring customer satisfaction.
Snow Snowflake and sigma help this company be nimbler and more agile
Senior Manager of Data Science Cathy Slesnick talks with local technology outlet Built In Boston on the technologies we’re leveraging to build and maintain our data pipeline.
CMSWire: 4 Reasons Why the Call Center Should Be Omnichannel
VP Chris Richard discusses the delicate balance between leveraging automation and an empathetic and trained workforce.
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More Media Coverage
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Built in Boston: Swiss Army CSMs: Why the Technical Side of Customer Success is Essential (May 17, 2022)
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CBT News: 8 strategies for winning over out-of-warranty service customers (May 5, 2022)
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VentureFizz: Hottest Jobs in Tech - May Edition (May 1, 2022)
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Built in Boston: How to Scale Your Engineering Team For Success (April 5, 2022)
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VentureFizz: Hotest Jobs in Tech - April Edition (April 1, 2022)
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Insurance Thought Leadership: 3 Ways to Cut Time, Frustration, Cost in Accident Claims (March 30, 2022)
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HeraldCourier.com: Local employer Agero transitioning to fully remote work environment (March 19, 2022)
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VentureBeat: How Arctic Wolf aims to ‘unify the cybersecurity market’ (March 14, 2022)
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VentureFizz: Hottest Jobs in Tech - March Edition (March 1, 2022)
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VentureFizz: International Women's Day 2022 - How Tech Companies are Recognizing this Day and Accelerating Equality for Women (March 1, 2022)
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Forbes: Americans Best Mid-sized Employers (February 10, 2022)
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VentureFizz: Awesome Tech Companies Hiring for Analytics & Data Science (February 1, 2022)
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PropertyCasualty360: Policyholder Perks: The next auto insurance battleground (January 25, 2022)
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Malden Advocate: Agero Employees Grant MVES Clients’ Holiday Wishes (January 14, 2022)
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VentureFizz: Hottest Jobs in Tech - January Edition (January 3, 2022)
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Rethinking auto recalls: avoiding common obstacles and driving campaign completion (December 22, 2021)
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AM Best Audio: Auto Insurance Shopping Surges (December 15, 2021)
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VentureFizz: Hottest Jobs in Tech - December Edition (December 5, 2021)
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Built in Boston: New Year, New Trends: What Experts Are Saying About Tech In 2022 (December 1, 2021)
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Digital Insurance: Artificial intelligence, GPS take roadside assistance digital (November 29, 2021)
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Motor Magazine: Agero Recall Solutions Show Promising Early Results (November 24, 2021)
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VentureFizz: How Companies are Giving Back to their Communities (November 16, 2021)
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Lifewire: Smartphones Could Save Lives by Monitoring Car Crashes (November 4, 2021)
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Forbes: Splunk .conf21 Makes the Case for Data-Driven Transformation (October 22, 2021)
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Rolling Stone: Do You Need Roadside Assistance Insurance? What to Do If You’re Stranded on the Road (October 22, 2021)
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Insurance Innovation Reporter: Agero Introduces Conversational AI Tools for Breakdown Assistance (October 21, 2021)
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Property & Casualty 360: Around the P&C insurance industry: October 20, 2021 (October 20, 2021)
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Automotive News: Four Ways to Improve Recall Campaigns (October 18, 2021)
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TowTimes.com: Agero Summer Hustle Sweepstakes Grand Prize Winner Announced (October 1, 2021)
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USA Today: Taking a road trip? Here's how to get roadside assistance when driving far away from home (October 1, 2021)
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Clarksville Now: Local organizations presented Environmental Awards at Green Certification Banquet (September 29, 2021)
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Built in Boston: What 2020 Taught These 5 Leaders About Deliberate Culture-Building (September 24, 2021)
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Wards Auto: Tapping Full Vehicle Ownership Lifecycle to Stay Top of Mind (September 24, 2021)
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PropertyCasualty360: Mobilizing around mobile: Increasing insurance app engagement (September 10, 2021)
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American Towman: Vying for Prizes in Agero Sweepstakes (September 1, 2021)
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PropertyCasualty360: Who's using what in P&C insurance: August 16, 2021 (August 16, 2021)
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Tow Industry Week: Four Weeks Of Agero Sweepstakes Winners Announced, Grand Prize Ford F-150 Still Up For Grabs (August 4, 2021)
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American Towman: Sweepstakes for Towers (August 2021)
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Tow Times: Agero Summer Hustle Tow Sweepstakes (August 2021)
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