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Latest News and Media Coverage
We’re not just driving our clients forward. We’re driving our industry forward. Learn the many ways we’re leading.
Recent Press Releases and Announcements
AGERO WINS EXCELLENCE IN CUSTOMER SERVICE AWARD FOR THIRD CONSECUTIVE YEAR
Agero has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group
AGERO DIGITAL TRANSFORMATION, ROADSIDE ASSISTANCE ANNOUNCED AS 2021 CIO 100 AWARD WINNER
IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT.
END-TO-END VEHICLE RECALL MANAGEMENT SOLUTIOn helps AUTO MANUFACTURERS QUICKLY AND EFFECTIVELY DRIVE RECALL COMPLETION
Agero Recall Solutions is the industry’s first suite of integrated end-to-end vehicle recall management services.
Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology
Frost & Sullivan recognizes Agero with the 2020 Global Customer Value Leadership Award.
Hagerty’s Expanded Roadside Service Program Goes Digital with Agero, powered by Swoop
Agero and Hagerty Drivers Club have expanded their roadside service program to provide members with added peace of mind behind the wheel.
Agero Wins Silver Stevie® Award in 2021 Stevie Awards for Sales & Customer Service
Agero was presented with a Silver Stevie® Award in the “Most Valuable Response by a Customer Service Team” category in the Stevie Awards for Sales & Customer Service.
Recent Media Coverage
Forbes: Guide To Classic Car Insurance
The Agero and Hagerty Drivers Club roadside program included in a roundup from Forbes editor Jason Metz.
Hot Cars: EXCLUSIVE: Hagerty Roadside Partners With Agero To Reduce Breakdown Stress
Client Eric Kurt, VP of Hagerty Roadside, spoke to HotCars.com about partnering with Agero to bring roadside services into the modern era.
Call Center Times: How to Encourage Agent Feedback for More Innovative Products and Processes
COO George Horvat and VP of Product Chris Richard discuss how feedback from front-line contact center and customer service workers can be incorporated into the innovation and product development lifecycle.
theCUBE: Beth Davidson & Raj Behara, Agero | AWS re:Invent 2020
Beth Davidson and Raj Behara sit down with Dave Vellante as a part of theCUBE's coverage of AWS re:Invent 2020 to discuss the Blink Roadside skill for Amazon Alexa.
VoiceBot.ai: Alexa Treats New Blink Roadside Assistance Skill Like a Native Feature
VoiceBot.ai covers how Amazon's designation of Blink Roadside as a top-level intent skill is hugely significant.
Digital Insurance: 5 reasons to invest in digital-photo-enabled claims
How photo capture can reduce cycle time and claims costs in the accident management process.
Toolbox for IT: A COO’s Perspective on How to Think Differently About DX in Contact Centers
COO George Horvat discusses how incremental improvement in contact centers can boost efficiency and productivity and create more opportunities to enhance customer experiences.
Built in Boston: Consistent Innovation Is the Norm at These 3 Tech Companies
In the face of a pandemic, a need for consistent innovation remains at the center of everything we do.
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More Media Coverage
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CIO Review: Agero: Driving Next-Generation Roadside Assistance (March 31, 2021)
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Motor: Agero Supports Automakers with its New Recall Solutions (March 31, 2021)
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CIO.com: How to build (and sustain) high-performing IT teams (March 29, 2021)
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Insurance Business: Hagerty doubles down on services for car enthusiasts (March 15, 2021)
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Contact Center Pipeline: The Role of Contact Center Agents in Product Innovation (March 1, 2021)
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The Enterprisers Project: IT skills 2021: Adaptability tops the most-wanted list (February 24, 2021)
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Auto Remarketing: Product helps automakers address failure points of recalls (February 19, 2021)
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Ward's Auto: Agero Says New System Streamlines Recall Processes (February 18, 2021)
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Digital Insurance: Insurtech partnerships from Trov, Agero, Swoop: Roundup (February 9, 2021)
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PropertyCasualty360: Who's using what in P&C insurance (February 8, 2021)
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ITA Pro: Hagerty’s Expanded Roadside Service Program Goes Digital with Agero, powered by Swoop (February 4, 2021)
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VentureFizz: Hottest Tech Jobs - February Edition (February 1, 2021)
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Second in Command Podcast: EP. 144 – AGERO COO, GEORGE HORVAT (January 18, 2021)
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PropertyCasualty360: The pandemic broke NPS. Here's why and what insurers should do... (January 7, 2021)
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AutomotiveMap: Blink Roadside skill for Amazon Alexa allows voice-activated roadside help (January 5, 2021)
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VentureFizz: Hotest Tech Jobs - January Edition (January 1, 2021)
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VentureFizz: Buzz from the Week - Dec 14-20 (December 21, 2020)
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Connected Car News: Connected Car News: Fisker, Cpia, Crank Software, Nexar, Agero, Blink, Alexa, Faraday Future, Hyundai Mobis, Premergy, Acrimoto, Veoneer, GTT, FORSEE & VisIC (December 20, 2020)
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BuiltinSF: How to Master the Art of Feedback While Remote (December 18, 2020)
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SiliconANGLE: Alexa-enabled roadside assist provides fast, intuitive help for U.S. motorists in a bind (December 15, 2020)
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Digital Insurance: Chubb launches digital life insurance in Brazil: Roundup (December 8, 2020)
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Medford Transcript: Giving Tree Program helps people in need during holiday season (December 7, 2020)
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SiliconANGLE: Cloud computing storms a bastion of the enterprise: the data warehouse (November 15, 2020)
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The Enterprisers Project: IT metrics: Why the five 9s must go (November 12, 2020)
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The New Stack: Platform Resilience, a New Driver for a Roadside Assistance Company (November 9, 2020)
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Toolbox for IT: Tips for Embracing a Digital-First Approach in Contact Centers (November 3, 2020)
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CIO: Hiring in the age of COVID: Key lessons learned (November 2, 2020)
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TechCrunch: The Station (November 2, 2020)
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CIO: 7 ways you're failing your digital customers (October 28, 2020)
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CIO: 7 IT silver linings of the pandemic (October 26, 2020)
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The Enterprisers Project: Digital transformation: 9 emerging roles you need on your team (October 26, 2020)
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VentureFizz: CxO Briefing: Agero Chief Digital Officer Bernie Gracy (October 8, 2020)
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Forbes: Low-Code Platform Airkit Comes Out Of Stealth And Announces $28 Million In Funding Since Inception (October 6, 2020)
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Property Casualty 360: Who's using what in P&C insurance: October 5, 2020 (October 5, 2020)
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Insurance Innovation Reporter: Agero Improves Accident Experience for Insurers/Drivers through Lyft Service (October 2, 2020)
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Claims Journal: CogniSure, Spruce and Agero (October 1, 2020)
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Coverager: Roadside assistance company Agero partners with Lyft (October 1, 2020)
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ITA Pro: Agero Improves Accident Experience for Insurers, Drivers with addition of Alternative Transportation by Lyft (October 1, 2020)
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