In the News

AGERO IMPROVES ACCIDENT EXPERIENCE FOR INSURERS, DRIVERS WITH ADDITION OF LYFT

Dispatch of complimentary Lyft rides boosts customer satisfaction and give insurers greater flexibility in accident claims management.

Agero, Airkit Empower Motor Clubs & Fleets to Build Custom On-Demand Apps at scale

Agero has integrated its Swoop Dispatch Management software with Airkit, the world’s first low-code digital engagement platform. 

Agero Expands Market Share with purchase of Road America from MapFre Asistencia

Agero will take over roadside and accident support for Road America’s 100+ U.S.-based insurance, auto reseller, fleet, RV, and other diverse client programs. 

Forbes: How To File A Car Insurance Claim From Your Couch

Virtual claims are becoming a new normal and car insurance companies have stepped up their ability to handle them efficiently.

Toolbox for IT: A COO’s Perspective on How to Think Differently About DX in Contact Centers

COO George Horvat discusses how incremental improvement in contact centers can boost efficiency and productivity and create more opportunities to enhance customer experiences.

Built in Boston: Consistent Innovation Is the Norm at These 3 Tech Companies

In the face of a pandemic, a need for consistent innovation remains at the center of everything we do.

The Enterprisers Project: Digital transformation: 9 emerging roles you need on your team

From customer experience experts to cloud security pros, these roles could make or break your digital transformation work. Which roles will your team prioritize?

Built in SF: ‘It's About Them, Not You’: Advice From New Engineering Managers

Built In San Francisco talked to nine engineers, including our Irfan Baig, who’ve successfully made the jump to leadership.

CIO: 7 ways you’re failing your digital customers

The pressure on CIOs to deliver digital experiences and transformation has accelerated during the pandemic, as maturing digital capabilities will be critical for enterprise success moving forward.