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Latest News and Media Coverage
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RECENT PRESS RELEASES AND ANNOUNCEMENTS
Agero Reshapes Driver Assistance Experience with Multiple New Tools, Services and Enhancements
Agero announced a series of platform enhancements and services that will further modernize the roadside assistance and vehicle support experience for stakeholders.
FORBES NAMES AGERO TO PRESTIGIOUS AMERICA’S BEST MIDSIZE EMPLOYERS LIST
Agero was included in the Forbes Best Midsize Employers list for 2022, ranking number 264 in the nation based on employee survey feedback.
AGERO’S NEW CONVERSATIONAL AI IMPROVES ROADSIDE ASSISTANCE EFFICIENCY AND EXPERIENCE
Agero has introduced new conversational artificial intelligence (AI) tools and enhancements that provide a more transparent service experience.
BUILT IN HONORS AGERO IN ITS ESTEEMED 2022 BEST PLACES TO WORK AWARDS
Company Earns Placement on Four Lists Across Boston and Bay Area.
AGERO’S DANA KINSELLA WINS BRONZE STEVIE® AWARD IN 2022 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE
Senior Client Marketing Manager Dana Kinsella has been presented with a Bronze Stevie® Award in the Sales Support Professional of the Year.
AGERO INTRODUCES TOW TO REPAIR, A FULLY-MANAGED DIRECT TOW OPTION FOR DEALERS, REPAIR FACILITIES AND BODY SHOPS
Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for routine maintenance and unexpected car repairs
Recent Media Coverage
PC360 Insurance Speak: What do today's auto insurance customers want from their carriers?
Patti Harman and Insurance Business Lead Chetan Ghai discuss the growing challenge insurers face in standing out from the pack, and how a value-added service like roadside assistance can be a key differentiator.
ITA Pro: Four Benefits of Integrating Mobile Crash Detection and Accident Management
Sr. Director of Product Management Mubbin Rabbani discusses the impact of mobile crash detection and the benefits of integrating this technology into a comprehensive digital accident management process
Wards Auto: Agero Introduces Touchless Towing Service
This turnkey technology solution and tow service makes it simple and cost-effective for automotive dealers, repair facilities and body shops to offer customers a touchless direct tow to their facility after a vehicle breakdown.
TowTimes.com: Agero Summer Hustle Tow Sweepstakes
Agero launches summer sweepstakes for in-network tow providers, offering a chance to win weekly prepaid card prizes.
Automotive News: Innovation Q&A: The Outlook for Electric
Cathy Orrico shares insights on the market outlook for electric vehicles in this executive roundtable Q&A.
Toolbox for IT: Designing a Digital Contact Center Customer Journey That Ensures Satisfaction
How a digital-first contact center approach, with methodical escalation to agents for human connection and managers for resolving the most difficult requests, is key to ensuring customer satisfaction.
Snow Snowflake and sigma help this company be nimbler and more agile
Senior Manager of Data Science Cathy Slesnick talks with local technology outlet Built In Boston on the technologies we’re leveraging to build and maintain our data pipeline.
CMSWire: 4 Reasons Why the Call Center Should Be Omnichannel
VP Chris Richard discusses the delicate balance between leveraging automation and an empathetic and trained workforce.
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More Media Coverage
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Digital Insurance: Why improving FNOL can reduce insurance claim costs (September 9, 2022)
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Insurance Thought Leadership: The Power of a Single, Simple Policy Rider (August 30, 2022)
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PropertyCasualty360: People on the move in the P&C insurance industry: August 5, 2022 (August, 5, 2022)
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American Towman: Damage Control: Avoiding the Most Common Causes on Vehicles (August 2022)
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American Towman: Do the Hustle! (August 2022)
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Tow Industry Week: Winners of Agero Summer Hustle (July 22, 2022)
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Enterprisers Project: Lessons learned on strategy: 8 CIOs share their most useful tips (July 20, 2022)
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VentureFizz: Hottest Jobs in Tech - July Edition (July 1, 2022)
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Tow Times: Tow Challenges and Tips for Handling EVs (July 2022)
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Tow Times: Agero Summer Hustle 2022 (June 24, 2022)
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VentureBeat: How to secure cloud environments by simplifying their complexity (June 23, 2022)
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Built in Boston: Swiss Army CSMs: Why the Technical Side of Customer Success is Essential (May 17, 2022)
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CBT News: 8 strategies for winning over out-of-warranty service customers (May 5, 2022)
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VentureFizz: Hottest Jobs in Tech - May Edition (May 1, 2022)
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Built in Boston: How to Scale Your Engineering Team For Success (April 5, 2022)
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VentureFizz: Hotest Jobs in Tech - April Edition (April 1, 2022)
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Insurance Thought Leadership: 3 Ways to Cut Time, Frustration, Cost in Accident Claims (March 30, 2022)
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HeraldCourier.com: Local employer Agero transitioning to fully remote work environment (March 19, 2022)
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VentureBeat: How Arctic Wolf aims to ‘unify the cybersecurity market’ (March 14, 2022)
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VentureFizz: Hottest Jobs in Tech - March Edition (March 1, 2022)
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VentureFizz: International Women's Day 2022 - How Tech Companies are Recognizing this Day and Accelerating Equality for Women (March 1, 2022)
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Forbes: Americans Best Mid-sized Employers (February 10, 2022)
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VentureFizz: Awesome Tech Companies Hiring for Analytics & Data Science (February 1, 2022)
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PropertyCasualty360: Policyholder Perks: The next auto insurance battleground (January 25, 2022)
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Malden Advocate: Agero Employees Grant MVES Clients’ Holiday Wishes (January 14, 2022)
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VentureFizz: Hottest Jobs in Tech - January Edition (January 3, 2022)
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