In the News

AGERO’S NEW CONVERSATIONAL AI IMPROVES ROADSIDE ASSISTANCE EFFICIENCY AND EXPERIENCE

Agero has introduced new conversational artificial intelligence (AI) tools and enhancements that provide a more transparent service experience.

Agero’s Mary Reese and Patrick Davis Named ‘Best Tech Manager’ in Boston, San Francisco

Tech in Motion announces 2021 Timmys regional winners, who advance to North American round

AGERO INTRODUCES TOW TO REPAIR, A FULLY-MANAGED DIRECT TOW OPTION FOR DEALERS, REPAIR FACILITIES AND BODY SHOPS

Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for routine maintenance and unexpected car repairs

PC360 Insurance Speak: What do today's auto insurance customers want from their carriers? 

Patti Harman and Insurance Business Lead Chetan Ghai discuss the growing challenge insurers face in standing out from the pack, and how a value-added service like roadside assistance can be a key differentiator. 

ITA Pro: Four Benefits of Integrating Mobile Crash Detection and Accident Management

Sr. Director of Product Management Mubbin Rabbani discusses the impact of mobile crash detection and the benefits of integrating this technology into a comprehensive digital accident management process 

Wards Auto: Agero Introduces Touchless Towing Service

This turnkey technology solution and tow service makes it simple and cost-effective for automotive dealers, repair facilities and body shops to offer customers a touchless direct tow to their facility after a vehicle breakdown.

TowTimes.com: Agero Summer Hustle Tow Sweepstakes

Agero launches summer sweepstakes for in-network tow providers, offering a chance to win weekly prepaid card prizes.

Automotive News: Innovation Q&A: The Outlook for Electric

Cathy Orrico shares insights on the market outlook for electric vehicles in this executive roundtable Q&A.

Toolbox for IT: Designing a Digital Contact Center Customer Journey That Ensures Satisfaction

How a digital-first contact center approach, with methodical escalation to agents for human connection and managers for resolving the most difficult requests, is key to ensuring customer satisfaction.

Snow Snowflake and sigma help this company be nimbler and more agile

Senior Manager of Data Science Cathy Slesnick talks with local technology outlet Built In Boston on the technologies we’re leveraging to build and maintain our data pipeline.

CMSWire: 4 Reasons Why the Call Center Should Be Omnichannel

VP Chris Richard discusses the delicate balance between leveraging automation and an empathetic and trained workforce.