Recent Press Releases and Announcements

Agero has won a Business Intelligence Group Excellence in Customer Service Award
 
AGERO WINS EXCELLENCE IN CUSTOMER SERVICE AWARD FOR THIRD CONSECUTIVE YEAR

Agero has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group

Agero wins CIO 100 award
 
AGERO DIGITAL TRANSFORMATION, ROADSIDE ASSISTANCE ANNOUNCED AS 2021 CIO 100 AWARD WINNER

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT.

Agero launches recall solutions
 
END-TO-END VEHICLE RECALL MANAGEMENT SOLUTIOn helps AUTO MANUFACTURERS QUICKLY AND EFFECTIVELY DRIVE RECALL COMPLETION

Agero Recall Solutions is the industry’s first suite of integrated end-to-end vehicle recall management services.

Agero wins Frost & Sullivan Best Practices Award in Customer Value Leadership
 
Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology

Frost & Sullivan recognizes Agero with the 2020 Global Customer Value Leadership Award.

Hagerty Drivers Club Roadside Program Goes Digital with Agero, powered by Swoop
 
Hagerty’s Expanded Roadside Service Program Goes Digital with Agero, powered by Swoop

Agero and Hagerty Drivers Club have expanded their roadside service program to provide members with added peace of mind behind the wheel.

Agero Wins Stevie Award for Best Response by Customer Service Team
 
Agero Wins Silver Stevie® Award in 2021 Stevie Awards for Sales & Customer Service

Agero was presented with a Silver Stevie® Award in the “Most Valuable Response by a Customer Service Team” category in the Stevie Awards for Sales & Customer Service.

 

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Recent Media Coverage

 

Forbes: Guide To Classic Car Insurance

The Agero and Hagerty Drivers Club roadside program included in a roundup from Forbes editor Jason Metz.

 

Hot Cars: EXCLUSIVE: Hagerty Roadside Partners With Agero To Reduce Breakdown Stress

Client Eric Kurt, VP of Hagerty Roadside, spoke to HotCars.com about partnering with Agero to bring roadside services into the modern era.

 

Call Center Times: How to Encourage Agent Feedback for More Innovative Products and Processes

COO George Horvat and VP of Product Chris Richard discuss how feedback from front-line contact center and customer service workers can be incorporated into the innovation and product development lifecycle.

 

theCUBE: Beth Davidson & Raj Behara, Agero | AWS re:Invent 2020

Beth Davidson and Raj Behara sit down with Dave Vellante as a part of theCUBE's coverage of AWS re:Invent 2020 to discuss the Blink Roadside skill for Amazon Alexa.

 

VoiceBot.ai: Alexa Treats New Blink Roadside Assistance Skill Like a Native Feature

VoiceBot.ai covers how Amazon's designation of Blink Roadside as a top-level intent skill is hugely significant.

 

Digital Insurance: 5 reasons to invest in digital-photo-enabled claims

How photo capture can reduce cycle time and claims costs in the accident management process.

 

Toolbox for IT: A COO’s Perspective on How to Think Differently About DX in Contact Centers

COO George Horvat discusses how incremental improvement in contact centers can boost efficiency and productivity and create more opportunities to enhance customer experiences.

 

Built in Boston: Consistent Innovation Is the Norm at These 3 Tech Companies

In the face of a pandemic, a need for consistent innovation remains at the center of everything we do.