Recent Press Releases and Announcements

Black vehicle being loaded onto flatbed truck; Agero introduces Tow To Repair
 
AGERO INTRODUCES TOW TO REPAIR, A FULLY-MANAGED DIRECT TOW OPTION FOR DEALERS, REPAIR FACILITIES AND BODY SHOPS

Branded digital service streamlines pick up and drop off of customer vehicles, allowing providers to stay top-of-mind for routine maintenance and unexpected car repairs

Tow operator moves white vehicle onto flat bed truck
 
Agero Helps Automakers, Dealers and Fleets Scale & Optimize Vehicle Transportation & Delivery

Vehicle Transport simplifies complex logistics management, enables time and cost efficiency, reduces risk

Agero has won a Business Intelligence Group Excellence in Customer Service Award
 
AGERO WINS EXCELLENCE IN CUSTOMER SERVICE AWARD FOR THIRD CONSECUTIVE YEAR

Agero has been named a winner in the 2021 Excellence in Customer Service Award presented by Business Intelligence Group

Agero wins CIO 100 award
 
AGERO DIGITAL TRANSFORMATION, ROADSIDE ASSISTANCE ANNOUNCED AS 2021 CIO 100 AWARD WINNER

IDG’s CIO 100 award recognizes enterprise excellence and innovation in IT.

Agero launches recall solutions
 
END-TO-END VEHICLE RECALL MANAGEMENT SOLUTIOn helps AUTO MANUFACTURERS QUICKLY AND EFFECTIVELY DRIVE RECALL COMPLETION

Agero Recall Solutions is the industry’s first suite of integrated end-to-end vehicle recall management services.

Agero wins Frost & Sullivan Best Practices Award in Customer Value Leadership
 
Agero Lauded by Frost & Sullivan for Alleviating the Stress of Roadside Events with Its Advanced Dispatch and Management Technology

Frost & Sullivan recognizes Agero with the 2020 Global Customer Value Leadership Award.

 

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Recent Media Coverage

 

PC360 Insurance Speak: What do today's auto insurance customers want from their carriers? 

Patti Harman and Insurance Business Lead Chetan Ghai discuss the growing challenge insurers face in standing out from the pack, and how a value-added service like roadside assistance can be a key differentiator. 

ITA Pro: Four Benefits of Integrating Mobile Crash Detection and Accident Management

Sr. Director of Product Management Mubbin Rabbani discusses the impact of mobile crash detection and the benefits of integrating this technology into a comprehensive digital accident management process 

Wards Auto: Agero Introduces Touchless Towing Service

This turnkey technology solution and tow service makes it simple and cost-effective for automotive dealers, repair facilities and body shops to offer customers a touchless direct tow to their facility after a vehicle breakdown.

TowTimes.com: Agero Summer Hustle Tow Sweepstakes

Agero launches summer sweepstakes for in-network tow providers, offering a chance to win weekly prepaid card prizes.

Automotive News: Innovation Q&A: The Outlook for Electric

Cathy Orrico shares insights on the market outlook for electric vehicles in this executive roundtable Q&A.

Toolbox for IT: Designing a Digital Contact Center Customer Journey That Ensures Satisfaction

How a digital-first contact center approach, with methodical escalation to agents for human connection and managers for resolving the most difficult requests, is key to ensuring customer satisfaction.

Snow Snowflake and sigma help this company be nimbler and more agile

Senior Manager of Data Science Cathy Slesnick talks with local technology outlet Built In Boston on the technologies we’re leveraging to build and maintain our data pipeline.

CMSWire: 4 Reasons Why the Call Center Should Be Omnichannel

VP Chris Richard discusses the delicate balance between leveraging automation and an empathetic and trained workforce.