We know accident management inside and out. Our technology brings critical management services together, and we support it with our extensive network of service providers. This combination reduces time, cost, and frustration through configurable, data-driven solutions that deliver end-to-end support to your auto claims process. But most importantly, we bring safety and clarity to a stressful and confusing time in your customers’ lives.
Accident management is incredibly complex. We simplify it. Our end-to-end accident scene management software coordinates multiple service providers (including third parties, repair shops, and storage yards) from one unified location. The result? A better, faster, simpler experience for consumers - and lower costs for insurers. Everyone wins.
Our national network of service providers just can’t be beat. No matter where you are in the country, help will always be available. And when you combine this kind of reach with the advanced technology at our disposal, your options are faster, more flexible, and more cost-effective than anything offered anywhere else.
From start to finish, we partner with you to ensure all aspects of an accident claim run smoothly. By arriving within moments, you can: bypass municipal responders, eliminate secondary towing and storage fees (saving approximately $500 to $800 per claim),
improve FNOL times, and streamline the customer experience at a difficult time. By overseeing the disabled vehicle through the entire cycle, we can help you reduce costs and get vehicles back to your drivers quicker — improving customer satisfaction.
We’ve helped customers at the accident scene for over 17 years. Our accident response centers with emergency triage capabilities, backed by a national network of service providers, help you give a better and more valuable experience to customers in need and quickly identify and process first notice of loss (FNOL). Our trained Agero accident response associates reach out to customers, provide emergency assistance and dispatch rescue services and tows, and report specifics on the severity and nature of the accident.
It takes a lot of know-how to negotiate the release of a vehicle from a storage lot. Local regulations, processes, market rates - the list goes on. Our team of dedicated release coordinators manage every aspect of the vehicle release process with proven protocols that facilitate the fast and efficient release of stored vehicles to minimize storage time, fees like rentals and advance charges, and overall cycle times. The result? Prompt transport to preferred repair facilities in just one day — compared to the industry average of 5-15 days.
Agero doesn’t come in and upend your entire process. Instead, we adapt to you. We customize and configure our accident management software to your current system. Our robust set of APIs can be configured to a wide range of current systems, including TrueMotion, Guidewire, and more, and can include your partner ecosystem and your contact centers. We bring it all together.
Effective accident management extends well beyond the vehicles impacted. It is about supporting your customers in the moment of truth and then quickly and efficiently processing their claim so that they can back on the road. Accident Management upgrades give you an opportunity to put customer experience first.
“The Service Provider was very professional and demonstrated pride in what he was doing. I felt confident with his care of my vehicle.”
Explore our data-driven solutions that deliver end-to-end support to help you help your customers.
