Consumer Insights: How Coverage Expectations and Request Channel Can Impact NPS
At Agero, we regularly survey consumers to better understand their experience. Based on this data across millions of events, we are able to establish a few actions that insurance and automotive roadside programs can take to help improve the experience of consumers.Read More
Why Roadside Is a Customer Loyalty-Building Experience for Insurers
In order to deliver peace of mind to more than 115 million consumers through roadside assistance programs, we need to keep a pulse on what consumers expect and need. To this end, we regularly conduct comprehensive consumer research. Here are some of the key learnings.Read More
Industry Spotlight: How mobile telematics can impact claims
A hot topic in accident management is crash identification. This technology is an opportunity to automatically initiate both assistance and the claims process. We connected with TrueMotion, a key player in the space, to learn more about how crash detection can streamline accident scene management. Read More
Agero + Swoop: Roadside by the Numbers
At Agero, we have the reach and resources to partner with leading insurers and automotive brands to help consumers with their roadside needs. Don't just take our word for it, let the numbers speak for themselves.Read More
Economic Forces Impacting Tow & Roadside Operators
We're focused on creating visibility into the challenges facing the tow and road services industry and have started the conversation with our Service Provider Cost Index.Read More
