Leadership Team

Meet the senior leaders who drive Agero innovation.

Dave Ferrick CEO and President
As CEO of Agero, Dave Ferrick oversees business development and operational strategies for Agero’s growing global portfolio of roadside, accident management and telematics offerings.
As CEO of Agero, Dave Ferrick oversees business development and operational strategies for Agero’s growing global portfolio of roadside, accident management and telematics offerings.

Dave’s broad-ranging expertise, thought leadership, and focus on innovation have played a key role in Agero’s growing market share and rise to prominence as an industry leader. For over 25 years, Dave has utilized his deep experience in sales, account management, product management, contact center operations and data analytics to keep the business moving forward.

Starting his Agero career in the call center and moving through the ranks to CEO, Dave has intensive hands-on experience in every aspect of our business.

B.S./Doctorate of Law •  Suffolk University
Graduate • Harvard Business School Advanced Management Program

Blogs & White Papers

9/28/14
Emma Barnes Brown Chief People Officer
Emma is putting her two decades of strategic talent experience to good use addressing Agero’s growing need to attract and develop premier talent.
Emma is putting her two decades of strategic talent experience to good use addressing Agero’s growing need to attract and develop premier talent.

Talent advisory and corporate strategy expertise are essential in today’s hyper-competitive marketplace, and Emma’s strengths in both these areas – and her energy – are helping us take advantage of a growing range of existing and emerging opportunities.

Formerly with Cimpress, Koko FitClub, Monitor Group, ghSMART

M.B.A. • Harvard Business School
Bachelor of Commerce, Finance • Queen’s University, Canada
Honors B.A., Mathematics/Economics • Queen’s University, Canada

Sameer Bhalla CEO and Co-Founder of Swoop
Sameer’s talents come to us through our acquisition of San Francisco-based Swoop, a software solutions provider delivering managed roadside services to fleets and dispatch software solutions to local service providers.
Sameer’s talents come to us through our acquisition of San Francisco-based Swoop, a software solutions provider delivering managed roadside services to fleets and dispatch software solutions to local service providers.

Sameer is focused on growing the Swoop team and solution, delivering exceptional roadside experiences to Swoop clients and an intuitive, end-to-end dispatch software solution for local service providers. His skills are at the heart of Agero’s ongoing digital transformation and drive toward technology leadership in our vertical, benefitting drivers, our clients, and our service providers.

His experience spans sales, operations, and product, bringing valuable experience in both startup and large enterprise settings, as well as insights from his experience as an Internet and Technology investor at a $10B Growth Equity fund.

Formerly with Technology Crossover Ventures (Dollar Shave Club, Facebook, EA, Minted, Netflix, Swagbucks, Zillow), Morgan Stanley

B.S. Applied Mathematics/Statistics, Double Major in Economics with a Minor in Entrepreneurship & Management • Johns Hopkins University. 

BLOG POSTS

Swoop: Driving the Mobile Revolution in Towing
Building a Software Enabled Marketplace in Towing Services

Joining Forces with Agero: Swoop’s Next Chapter
Delivering Roadside Assistance and Towing Automation at Massive Scale Together  

Jeffrey Blecher Chief Strategy Officer
Jeff is our go-to person for ongoing development of Agero’s long-range strategic plans and objectives.
Jeff is our go-to person for ongoing development of Agero’s long-range strategic plans and objectives.

His talent, enthusiasm, and track record for identifying and evaluating both organic and acquisitive growth opportunities make him a key player in Agero’s growing reputation as an industry leader. He joined us after a decade as a consultant to senior executives from Fortune 500 companies, private equity firms and startups on strategic, operational and technology related issues.

Formerly with The Parthenon Group and Sapient

B.A. Economics • Dartmouth College
M.B.A with Distinction, Edward Tuck Scholar •  Tuck School of Business at Dartmouth

Blogs & White Papers

2/21/19
1/22/19
12/14/18
11/7/18
9/13/18
7/23/18
7/18/18
7/2/18
6/5/18
5/31/18
5/25/18
4/30/18
3/8/18
2/1/16
10/8/14
Bill Gerraughty Chief Financial Officer
Bill is helping us drive the transformation of our business and the industry.
Bill is helping us drive the transformation of our business and the industry.

Bill brings his impressive leadership and management experience in international finance and operations with technology companies and private equity-backed software firms to his role leading our finance and facilities functions. Bill is building strong partnerships with key stakeholders, and his background in software and technology industry tech-enabled service companies will be highly instrumental in our growth plans.

Formerly with OnProcess Technology, Sparta Systems, PWC

M.B.A. • F.W. Olin Graduate School of Business
B.S. Accounting • Babson College
C.P.A.

Bernie Gracy Chief Digital Officer
Bernie holds seven patents, with others pending. So he’s right at home with all aspects of technology development, architecture, infrastructure, and innovation for a rapidly evolving ecosystem powered by digital, mobile, the cloud, location-based services, and IoT.
Bernie holds seven patents, with others pending. So he’s right at home with all aspects of technology development, architecture, infrastructure, and innovation for a rapidly evolving ecosystem powered by digital, mobile, the cloud, location-based services, and IoT.

As Chief Digital Officer, Bernie's 30 years of technology experience, energy and insight are helping Agero drive new product/platform introduction, client delivery, and the establishment of new software-enabled business models.

Formerly with Cimpress, Pitney Bowes

B.S.E., Computer Science and Engineering •  University of Connecticut
M.S. Computer Science • Rensselaer Polytechnic Institute
M.S. eCommerce • The University of Maryland

Blogs & White Papers

2/14/19
1/30/19
12/12/18
9/26/18
9/11/18
7/11/18
4/25/18
4/2/18
11/3/17
George Horvat Chief Operations Officer
As our Chief Operations Officer, George is responsible for end-to-end operations of our closely intertwined Network and Contact Center functions.
As our Chief Operations Officer, George is responsible for end-to-end operations of our closely intertwined Network and Contact Center functions.

George brings over 25 years of Fortune 500 experience as a results-driven executive in manufacturing, quality, and maintenance. His strong focus on collaboration, change, and innovation has produced exceptional accomplishments in strategic planning, lean optimization, M&As, P&L, price/cost management, and sales and marketing. His leadership skills are helping drive Agero’s continuing journey toward operational excellence, delivering more consistent, high quality end-to-end experiences for our consumers while building stronger relationships with our service providers.

Formerly with Wayfair, Cimpress, TRMI

B.S. Electrical and Electronics Engineering • Youngstown State University

Blogs & White Papers

2/26/19
1/29/19
12/13/18
12/12/18
Peter Necheles Senior Vice President, Corporate Development, Chief Legal Officer and Corporate Secretary
Peter’s resume is impressive, and his impact on Agero even more so.
Peter’s resume is impressive, and his impact on Agero even more so.

His good judgment and detailed insight drive our corporate development activities, including strategic relationships and acquisitions. We also rely on his skill and experience for legal services such as regulatory compliance, contract negotiations, and general corporate matters. 

Formerly with Solectron Corporation, Stream International, WilmerHale, and the Clinton Administration as a senior policy advisor at the U.S. Department of Treasury

B.A. English •  Colby College
Juris Doctor Degree •  University of Pennsylvania Law School

Cathy Orrico Chief Client Officer
Cathy focuses her many talents on furthering Agero’s strategic direction.
Cathy focuses her many talents on furthering Agero’s strategic direction.

She’s using her many years of automotive industry experience to help our clients transform the customer experience in innovative, meaningful, and profitable ways throughout the vehicle ownership lifecycle. With an eagle eye, she carefully oversees client services, account and sales management, contract negotiations, and training for Agero’s Insurance and Automotive business units.

Formerly with Reynolds and Reynolds

B.A., with a concentration in Economics and Marketing • Western Michigan University