Leadership
Meet our Leaders
We are growing, evolving, and pioneering an industry under the leadership of some of the brightest, most experienced executives in the business. They make a mean pancake, too.
Dave Ferrick
President & CEO
As CEO of Agero, Dave Ferrick oversees business development and operational strategies for Agero’s growing portfolio of driver safety services. His broad-ranging expertise, thought leadership, and focus on innovation have played a key role in Agero’s growing market share and rise to prominence as an industry leader.
Starting his Agero career in the call center and moving through the ranks to CEO, Dave has intensive hands-on experience in every aspect of our business. His deep experience in sales, account management, product management, contact center operations, and data analytics contribute to Agero’s long standing client relationships.
B.S./Doctorate of Law • Suffolk University
Graduate • Harvard Business School Advanced Management Program
Jeffrey Blecher
Chief Operating Officer
Jeff is the go-to person for developing Agero’s long-range strategic plans and objectives, and accelerating growth and innovation across our rapidly evolving technology, data, contact center, and network teams.
His talent, enthusiasm, and vision are integral to Agero’s mission of creating brand-strengthening services for our clients and their customers through industry-leading roadside assistance and accident management.
As a key player in Agero’s lasting reputation as an industry leader, Jeff joined us after a decade as a consultant to senior executives from Fortune 500 companies, private equity firms and startups on strategic, operational and technology related issues.
Formerly with The Parthenon Group and Sapient
B.A. Economics • Dartmouth College
M.B.A with Distinction, Edward Tuck Scholar • Tuck School of Business at Dartmouth
Robert Cameron
Chief Digital Officer
Rob is continuously evolving the way we leverage technology to drive innovation and value across each of our end-to-end stakeholders. He leads Agero’s technology teams, including our Swoop Platform, Client Solutions, Product Management & Design, and Shared Services teams.
Rob joined Agero in 2018 as part of our Swoop acquisition. He successfully led our overall technology migration to the Swoop platform, building and creating a culture that stretches, supports, and recognizes the people driving that change.
Prior to Swoop and Agero, Rob worked at Intuit, where he built several different banking software products and worked on the flagship QuickBooks platform.
B.S. Product Design Engineering • Stanford University
Glenn Cusano
Chief Financial Officer
Glenn is guiding the financial strategy that will power Agero’s next wave of growth, innovation and industry leadership.
He brings more than two decades of finance and executive experience across high-growth, service- and technology-enabled businesses. In his role, Glenn oversees Agero’s finance, accounting, treasury, and capital planning functions, ensuring the company’s financial operations support its expanding driver safety and connected-vehicle services.
Before joining Agero, Glenn served as President and CFO of Fareportal, leading the organization’s finance and strategic planning efforts. He previously held senior finance and treasury roles at JetBlue Airways, where he managed complex financial processes and systems and enterprise-wide compliance for the global airline.
Known for his analytical rigor, disciplined financial management, and strong capital stewardship, Glenn excels at building scalable financial infrastructure and aligning fiscal strategy with long-term business goals. His deep experience in financial reporting, treasury, risk management, and growth-stage company finance will play a critical role as Agero continues advancing software-enabled driver safety and connected-vehicle solutions at scale.
Formerly with Fareportal, JetBlue Airways
B.S. Accounting • Quinnipiac University School of Business
C.P.A.
Beth Davidson
Chief Marketing Officer
As Chief Marketing Officer, Beth brings over 20 years of consumer and customer marketing strategy experience.
In her role, Beth oversees all of our go-to-market B2B2C activities, developing products and promoting them to clients to better serve end consumers across all lines of business. Prior to joining Agero, Beth worked on the biggest consumer and customer strategy challenges of Fortune 100 companies from Coca-Cola to Merck to Microsoft. She was equally based in Boston, London and Johannesburg giving her perspectives on different go-to-market strategies and B2B2C scenarios from around the globe.
When not working, Beth can be found on a golf course where she serves on the board of the LPGA Amateurs and desperately tries to keep her handicap in the teens.
Formerly with Monitor Group
B.S. with concentrations in Chemistry, Economics and Marketing • Massachusetts Institute of Technology
Meg Donigan
Chief Strategy Officer
Meg sets the direction for where Agero goes next, translating a fast-moving mobility market into the strategy we run on every day. Leading corporate strategy, corporate development, and competitive intelligence, she owns our multi-year strategic plan and the operating rhythm that keeps it moving, guides our mergers and acquisitions agenda from evaluation through integration, and is a principal voice with our board on how the company grows. Since joining Agero in 2022, Meg has authored two company-wide strategies, made the strategic case for our 2026 acquisition of Urgently, and guided the integration of the two companies since close.
Formerly with QT Imaging, Paradigm Tax Group, Monitor Clipper Partners, and Monitor Consulting Group
M.B.A. Finance and Operations Management • The Wharton School, University of Pennsylvania
B.A. History • Yale University
Chetan Ghai
Chief Commercial Officer
Chetan is furthering Agero’s strategic direction within our Insurance and Automotive Roadside, Accident Management, and Repair Advantage lines of business, creating an organizational structure that empowers his team in service to our clients and their customers. Working closely with Agero’s product, marketing, client solutions and operations groups, while leaning heavily on his nearly 30 years of experience transforming product offerings and leading large teams, Chetan focuses his team on driving innovation to develop and deliver exceptional digital roadside assistance and accident support experiences for consumers, identifying opportunities to grow and strengthen policyholder loyalty and engagement.
Formerly with Numerator, CCC Information Services and Accenture
B.S. Biomedical and Electrical Engineering • Duke University
Peter Necheles
Chief Legal Officer
SVP, Corporate Development
Peter’s resume is impressive, and his impact on Agero even more so.
His good judgment and detailed insight drive our corporate development activities, including strategic relationships and acquisitions. We also rely on his skill and experience for legal services such as regulatory compliance, contract negotiations, and general corporate matters.
Formerly with Solectron Corporation, Stream International, WilmerHale, and the Clinton Administration as a senior policy advisor at the U.S. Department of Treasury
B.A. English • Colby College
Juris Doctor Degree • University of Pennsylvania Law School
Keri-Lynn Pajer
Chief People Officer
Keri-Lynn brings both the experience and the heart necessary to lead Agero’s People Team. As Chief People Officer, she champions a people-first culture by aligning strategic initiatives with the growth and empowerment of every employee. She excels at transforming complex organizational needs into people-focused solutions that deliver measurable business results.
Her leadership perspective is uniquely informed by a background in psychology and her service as a Combat Veteran. This blend of behavioral insight and disciplined leadership allows Keri-Lynn to foster a culture of transparency and resilience, ensuring Agero’s people strategy remains its greatest competitive advantage.
Formerly with United States Army National Guard
B.A., Psychology • Fitchburg State University
Harrison Russell
Chief Client Officer, Automotive
Harrison is building our Automotive line of business into the partner of choice for the world’s leading vehicle brands, uniting the Agero and Urgently teams that spent a decade competing for the same marquee accounts. Leading account management, business development, and automotive products and emerging markets, he serves our OEM, dealer, rental, and mobility clients, from long-standing luxury and volume manufacturer programs to the emerging fleet, car-sharing, and autonomous vehicle categories defining the next decade of driver assistance. Harrison joined Agero through our 2026 acquisition of Urgently, where he spent a decade building the business from an agile technology start-up into a global mobility assistance platform, winning and retaining marquee automotive clients in one of the industry’s most demanding competitive environments.
Formerly with Urgently, Neustar and Mobile Posse
B.S. Communications and Public Relations • George Mason University
Ben Zatlin
Chief Client Officer, Insurance
Ben is shaping how Agero serves the insurance industry, leading a dedicated Insurance line of business built around the distinct needs of the carriers who trust us with their policyholders. Overseeing strategic accounts, account management, business development, product, engineering, strategic alliances, and operational excellence, Ben is deepening our longest-standing client relationships while opening new ground in accident management, collision, and the ecosystem partnerships that connect roadside and claims into a single, seamless experience for the driver. Since joining Agero in 2019, he has led the migration of our dispatch operations to the Swoop Platform, re-established Accident Management as the preeminent accident towing operation in the US, and built a robust new product portfolio across the claims ecosystem.
Formerly with Deloitte and Abbott Laboratories
B.S. Biomedical Engineering • University of Southern California
M.B.A. • Harvard Business School