For Insurance Agents
Drive Retention Through Exceptional Service
Roadside is more than a policy add-on—it’s a critical touchpoint. We provide the reliability your clients expect and the digital tools you need to stay connected to their experience.
Roadside is the “Moment of Truth” for Retention.
Research from NPS Prism shows that emergency assistance is a critical touchpoint. A single roadside event can determine whether a client remains a loyal advocate or shops for a new policy.
The Retention Gap
Detractors are 2.6x more likely to switch insurers than Promoters.
Loyalty Driver
A positive roadside experience can lead to a 70+ point boost in relationship NPS.
The Trust Factor
88% of Promoters view their brand as “trustworthy” following a successful emergency event.
Tools Built for the Modern Agent:
We don’t just support your drivers; we support you. RoadsideAID is our comprehensive suite of tools designed to give agents transparency and control during a client’s time of need.
- Transparency: Track roadside events as they happen. Explore past events and reviews. A great chance to see for yourself how roadside supports your customers and your agency.
- Real-Time Support: Support your customers directly through digital service request in RoadsideAID. Connect with dedicated customer support team for live and past events.
- High Value Touch-points: Leverage these events to connect with your customers, building loyalty and driving retention.
Key Features
View insights into roadside assistance customer experience for your policyholders and your state.
Empowering agents to initiate a roadside request for their policyholders with a single click.
Never miss an engagement opportunity by staying up to date on your policyholder’s roadside experience.
The Agent Advantage: Turn a Breakdown into a Breakthrough
When a client experiences a breakdown, make sure they know they can count on you and your agency and your agency can count on Agero to deliver. We are ready to support your customers with powerful technology and our nationwide network of providers. Trust roadside to the experts, and reduce distraction of reimbursements, or manual dispatch.
Tools to support you
Roadside AID: Easy to use dashboard for visibility and real-time support of roadside events. All the details you need.
Recommend a Provider: Add your trusted local providers to our network with a simple referral located in Roadside AID. We value your input.