Assist more drivers
Our Service Providers experience substantial dispatch volume every year while leveraging Agero’s innovative tools and mobile applications to advance their business.
Roadside Assistance
- VehicleAssist™: As an industry-leading provider of roadside assistance programs in North America, Agero performs over 8 million dispatches annually, providing award-winning customer service to over 75 million drivers on behalf of major vehicle manufacturers, insurance carriers, and nationwide motor clubs. Our VehicleAssist offerings are pioneering the next generation of roadside assistance – and include a growing list of innovative, practical and profitable benefits for our unsurpassed network of Service Provider partners to help grow their business.
- Emergency Road Services: Respond to everyday breakdowns and other roadside events to perform towing, lockouts, jumpstarts, tire changes, winching, and fuel deliveries. Whether our Service Providers handle light, medium, or heavy duty towing, we provide innovative resources to do the job efficiently.
- Priority Towing: Receive premium rates when they respond directly to a disablement scene within 20 minutes and move the vehicle to a designated repair facility or storage destination. Any accident-related calls are for incidents not impeding traffic, so they should not take away from municipal or police calls.
- Secondary Towing: Deliver vehicles from impound or storage yards to designated body shops, with flexible ETAs and no night or weekend calls.
- Emergency Road Services: Respond to everyday breakdowns and other roadside events to perform towing, lockouts, jumpstarts, tire changes, winching, and fuel deliveries. Whether our Service Providers handle light, medium, or heavy duty towing, we provide innovative resources to do the job efficiently.
Strengthen your response
Save time and money by managing jobs on the go. Our mobile offerings deliver streamlined dispatch details right to our Service Provider’s smartphone.
Mobile Offering
- RoadsideConnect™: An innovative location-based technology to do business more efficiently than ever before. Our RoadsideConnect mobile dispatching solution gives our Service Provider's dispatch capabilities and pertinent service details at the tip of their finger – making Agero jobs faster and easier than ever. Plus, digital dispatch with GPS technology provides smart new tools to make their business more efficient.
- Manage Driver ETAs
- Accept more calls
- Assign a driver with the push of a button
- Minimize dispatcher phone time with drivers
- Eliminate the need to call in for a GOA
- View the location of your fleet in real-time
Through the mobile app, dispatchers have the capability to receive quick and accurate dispatch offers, and drivers can view job assignments and share up-to-the-minute status updates directly with customers and Agero – all with the touch of a button.
The all new web app will provide enhanced dispatch capabilities and pertinent service details right from their desktop. Through the web optimized app, dispatchers will be alerted of a dispatch from a pop-up window where they can review all the relevant info, accept or reject the job, view driver status, assign jobs and share up-to-the-minute status updates directly with customers and Agero.
Advance your operations
Maximize efficiency with resources ranging from hands-on training to discount programs to invoice processing software.
Information Services
- AgeroSupport: A comprehensive set of practical, easy-to-use tools and functions – such as customized report and tracking options, convenient online bill submissions, easy archiving, and much more – make it a valued and efficient resource.
- Agero Provider Perks: Our constantly updated Service Provider discount program offers substantial savings from major brands on the day-to-day products and services you need to run your business, from shop essentials and uniforms to truck financing and background checks.
- Training: Our Service Providers enjoy access to comprehensive training and certification programs from industry leaders online through our partnership with Motor Club Roadside Training. We also provide ongoing online training materials such as tip sheets, one-pagers, videos, special alerts, and notifications to keep you up to date on pertinent industry information.