Accident Management
Bring order, efficiency, safety – and savings – to accidents, turning a stressful touchpoint into a positive brand experience.

Solutions for

Accident Management

Agero has been a trusted partner at the accident scene for over 14 years, delivering technology and services to help you and your drivers in a critical time of need.

Our configurable, data-informed Accident Management solutions deliver end to end support during the accident event for you and your customers, providing cost efficiencies and reduced repair and claim cycle time with on-scene management, vehicle release services, and crash assistance. The result is substantial savings – and stronger and deeper customer relationships.

Accident Scene Management

Agero has a more than a decades-long track record of helping customers at the accident scene, including setting the standard for E-911, a system to automatically provide to dispatchers the location of callers to 911. Across our three emergency contact centers, we manage more than one million accident events and 40,000 dispatches to 911 yearly.

Informed in real-time by telematics technologies and backed by a nationwide network of service providers, Agero’s Accident Scene Management (ASM) services gives you a direct route to accident and tow scenes. Our accident response centers with emergency triage capabilities enable you to provide a better and more valuable experience to customers in need, while improving your ability to quickly identify and process first notice of loss (FNOL).

Leveraging telematics data and exchanges for crash detection, trained Agero accident response associates reach out to drivers, provide emergency assistance and dispatch rescue services and tow, reporting specifics on the severity and nature of the accident. By arriving within moments, we enable you to bypass municipal responders, improve FNOL times, eliminate secondary towing and storage fees – saving approximately $500 to $800 per claim – and streamline the customer experience at a difficult time.

Our coordinators also optimize protocols, processes, and on-scene decision-making technology to maximize claim satisfaction and minimize claim severity.

Vehicle Release Management

Negotiating the release of a vehicle from a storage lot requires significant knowledge about local regulations, processes and market rates. Agero’s Vehicle Release Management (VRM) program provides you with an easy way to minimize vehicle storage time and reduce administrative fees and unnecessary costs, including rentals and advance charges.

Our team of dedicated release coordinators manage every aspect of the vehicle release process. Our proven protocols facilitate the fast and efficient release of stored vehicles to minimize storage time, unnecessary fees, and cycle times, ensuring prompt transport to a preferred repair facility or other location, including Agero’s network of over 90,000 repair shops and 14,000 dealers nationwide. This vehicle transport from impound occurs in just one day – compared to the industry average of 5-15 days.

By overseeing the disabled vehicle through the entire cycle, we can help you reduce costs and get vehicles back to their drivers more quickly – improving customer satisfaction.

Crash Assistance

Agero’s seamless integrations with all major embedded telematics and connected vehicle solutions provide your drivers with the peace of mind and efficiency of a single agent assisting with first responder notification for airbag deployment and accidents. The platform swiftly initiates post-accident emergency notifications and safety protocols, including notifying highly-trained Agero emergency assistance associates who contact the driver and dispatch rescue services and tow.