Experience and Scale to Handle It All

We are the largest wholesale provider of roadside in the business, with a scale that benefits all of our stakeholders. Every call we dispatch to a Service Provider is dispatched as an Agero call, ensuring your customers have the power of 12 million events behind every service.

Our scale doesn’t only reflect the number of events we handle, it includes the breadth of client programs we can support. We’re able to configure any roadside program to your specific needs, ensuring your program expertly reflects your brand.

Agero Driver Behavior Icon

115 million

drivers

Dispatch Icon

12 million

dispatches a year

Car Breakdown Icon

30,000+

roadside events per day

Service Provider Tracking Icon

100%

of U.S. zip codes covered

Data Harmonized Icon - Agero

11+ Terabytes

of data power our provider selection algorithm

“We do one call and get that right. Then we do it again, 12 million times. Each call as important as the first.”

– Dave Ferrick, Agero CEO

Swoop Dispatch Management Platform from Agero

Powered by Cutting-Edge Technology

Our proprietary digital roadside assistance software, Swoop®, is a holistic platform for the roadside intake request as well as tow management software for the service provider, allowing seamless integration with existing systems. This solution gives you complete end-to-end visibility without transferring data to a third-party platform or systems, as well as robust digital reporting and real-time visibility, coupled with singular platform security and compliance.

Award Winning Platform:

  • Our Swoop solution helps agents perform 24/7 event monitoring with ETA alerts, time tracking, color coding, and notifications. Artificial intelligence and algorithms do everything from selecting the best service provider to alerting agents if an ETA is at risk. Your customers are kept informed throughout the entire event.

How we support drivers:

  • Text and/or live call communication options, status tracking, proactive event monitoring, unsurpassed national network of service providers.

How we support CLIENTS: 

  • Real-time reporting dashboards, live event tracking, dispatch details, customizable APIs for seamless integration, consumer affairs including recall campaign management.  

Bringing The Human Touch to Stressful Moments

Roadside can be messy. That’s its nature. And for those messy times, you need a knowledgeable person who can expertly employ advanced technology to extend comfort to your drivers. 

Scale & Skill

We serve over 12 million customers every year across our three geographically dispersed contact centers and network of third-party partners. On our busiest days, we peak at over 6,000 calls an hour. This volume requires highly qualified, trained, and skilled leaders to oversee our nearly 2,900+ employees who answer calls on behalf of our clients.

Our size allows us to deliver economies of scale and financial stability — while remaining nimble enough to meet individual client needs on a highly-tailored basis. And our services, and each of our centers, are supported by comprehensive business continuity and disaster recovery infrastructure.

Agero Contact Center Agents
Agero Live Map

With A Safe and Robust National Network

We take great pride in having the nation's strongest network of light, medium, and heavy-duty providers who are well trained and committed to providing a world-class experience for your drivers. Our scale and our network management approach ensure that only the most qualified providers handle these events. Unique in the industry, all of our providers are background checked at the driver level.

Swoop® offers a Tow Management solution as well, helping our nationwide network of service providers quickly triage jobs to their drivers and as a result, more efficiently run their businesses.

A Vertically Integrated, Digital Experience

More than ever, drivers expect convenience, speed, and choice. We’re meeting this expectation one roadside event at a time, through technology informed by decades of engineering and experience. Our digital intake options include:  

  • Swoop Mobile Web (included with Swoop Dispatch Management) is an easy-to-use, branded experience where your customers can request roadside without downloading an app. Learn more.
  • Swoop Client API connects directly into your mobile app, making sure help is just one click away from the tools they use every day.
  • Or just let the car call for them. The Swoop Client API can seamlessly integrate with connected vehicles

Whether digital intake happens through your own mobile apps, our web apps, digital Interactive Voice Response (IVR), or even an old-school phone number, the platform connects the driver with a service provider, our agents, and your representatives in real time, ensuring full transparency for the entire event.

Agero Powered by Swoop - Product Demo

Upgrades Easily Configured to Meet Your Needs

We understand every program has different needs, and some may need more features and services than others. Our real-time reporting dashboards and 24/7 command centers keep you informed of your customers’ experiences. Our integration with leading rideshare app Lyft offers alternative transportation when a tow is needed. Our customer WinBack tools help right an event that may have gone wrong. We can also quickly scale your program with Consumer Affairs and Connected Vehicle Services at a moment’s notice. 

“The company texted me right away with an ETA. Then I got two phone calls verifying service. I appreciated all the updates!”

- Martin P., Rhode Island