The Repair Advantage program is a critical tool that connects your facility with high-value customers as they search for a repair destination following a breakdown. By becoming a trusted tow destination, you increase your shop's visibility and boost repair revenue from parts & labor. This program is designed for seamless operation, so your focus remains on taking care of your customers.
Repair Advantage is an automated lead-generation solution that integrates your shop into the roadside assistance ecosystem, positioning your facility as a preferred destination for drivers in need. By leveraging a pay-per-delivery model, the program eliminates financial risk while ensuring your brand is the first choice for high-revenue mechanical repairs. It acts as a digital extension of your service bay, capturing out-of-warranty and inactive customers at the precise moment they require professional expertise.
Following a successful pilot with 44 top dealers, a major OEM launched Repair Advantage network-wide using an opt-out model and retained 89% of sites in the program. On average, participating dealers received 3.6 monthly tows resulting in an average repair order of $702. Importantly, 75% of these delivered tows successfully recaptured inactive customers who had not visited the dealer in over a year.
Our national network of preferred accident providers has the experience and expertise needed to handle the complexity of securing non-drivable vehicles.
We take great pride in having the nation's strongest network of light, medium, and heavy-duty providers who are well trained and committed to providing a world-class experience for your drivers.
Our scale and technology rewards service providers for positive customer experiences, contributing to our network-wide NPS score of 86.
With the power of our Swoop dispatch system, you receive status updates on your leads based on the service provider's movements, setting expectations and maximizing bay availability.
Joining Repair Advantage is simple and risk-free with no upfront fees or monthly subscription costs. You pay an administrative fee only for leads successfully delivered to your site, 89% of which require mechanical repair averaging $650.