Your drivers are our focus
Wherever your drivers go, we assure your brand is right there with them. Keep them safe and confident in your brand with Agero’s comprehensive roadside assistance services, claims & asset management services and information services.
- Roadside Assistance: Stronger connections to the people who drive your vehicles come naturally when you’re able to turn moments of truth into moments of trust. Agero’s roadside assistance service does just that by pioneering knowledge-based next generation roadside assistance. Our call centers provide award-winning service on over 12 million dispatches annually through Agero’s unsurpassed national network of service providers.
- Fully integrated APIs: Agero’s customizable application program interfaces (APIs) allow for seamless integration of innovative features into your branded apps, giving your customers a seamless brand experience right through to a closed loop satisfaction survey.
- Self-Service Capability: Our mobile optimized self-service portal gives your customers options during peak call volume and weather emergencies – while allowing us to triage calls and focus live call agents on customers with higher priority circumstances.
- Omni-Channel Capability: Whenever, and wherever, roadside assistance is needed, Agero helps consumers get through their event safely and efﬁciently using the communication method of their choice. Agero’s omni-channel offering ensures seamless data transfers, allowing users to toggle between communication channels as they desire. Review more information on our On Demand app.
- Live Event Status Tracking: Agero provides drivers a fully transparent event experience with real-time updated ETAs and truck locations, giving them peace of mind on the side of the road.
- Proactive Event Monitoring: Advanced machine learning algorithms proactively detect and elevate service delivery risks, such as delays, enabling specially trained triage associates to intervene and get the event back on track.
- Transparent Reporting: Configurable and real-time reporting dashboards and business intelligence tools provide live event tracking, summary trends, key metrics and completed dispatch details to keep you in the loop on your customers’ experiences. Learn more about the Agero Dashboard.
- Affinity Motor Clubs: Our customized private label motor clubs deliver the seamless brand experience you need to create stronger, lasting connections to your customers. We succeed by making your brand the hero.
- Consumer Affairs: The scale and reach of Agero’s operations is an advantage for clients who use our experience and expertise to execute recall campaigns, mitigate public relations issues, and build or repair customer relationships.
Claims & Asset Management
- Tire, Key and Wheel Protection: Customized management and fulfillment of repair and replacement coverage protocols for maintaining tire pressure and treadwear to OEM specs, and key replacement.
- Vehicle Release Management: Agero is a long-time industry expert at finding smart ways to minimize storage time, rental costs, advance charges and administrative fees for vehicles under manufacturer warranty.
Anticipate your drivers’ needs
Anticipate your drivers’ needs and funnel repairs to your own facilities with our automotive information services.
- ClientConnect™: Agero’s ClientConnect dashboard provides dealers and management teams with transparency into your roadside program. Its data-rich interface lets you easily view real-time and ongoing geographical or model-driven roadside assistance occurrence and performance stats – right down to specific roadside and dealer events – enabling proactive contact to cross-sell or up-sell additional services after brand reinforcing events.
- Service Advantage: At every turn, we’re using technology to grow your business – our tow-to destination screens can select qualified leads for recommended towing to local dealerships.