Digital platform for automotive-focused customer care
We’ve taken our decades of customer care know-how and built a powerful configurable platform to support fully managed campaigns covering everything from routine questions to complex product care.
The Platform to Drive Your Customer Care
We understand that supporting customers from their first test drive through their full ownership cycle is complex. CASE by Agero is built on experience to deliver automotive focused case management for your brand.
Designed to Support
General Inquires
From the simple question to the complex ask
End-to-end holistic case management for recall campaigns
Learn More
Technical Support
Step-by-step set up and troubleshooting
Outbound Campaigns
The right outreach to support your customers and your business
Complaint Management
Empathy and process to field and address complaints or concerns
Your Customers
If your customers need care or support with their vehicles, then we can configure a solution.
Holistic Customer Centric Technology
Ensure that each interaction reflects your brand and supports your customers. Our agile technology platform and our end to end customer centric approach delivers brand building experiences mile after mile.
CONFIGURE
Designed for configurability so that the end to end experience seamlessly matches and supports your customer needs and your brand.
OPTIMIZE
Easy to use and easy to update so that you can support customers with the right channel, the right communication and the right strategy.
ANALYZE
Built in analytics give you full visibility into the overall campaign status and your customers experience.
Powerful Features for Enhanced Customer Care
Thoughtfully designed and implemented features and capabilities ensure a holistic branded experience through every customer care touchpoint.
Templates
Leverage our expertise to get started quickly
Automotive Expertise
Designed based on decades of experience
Omnichannel
Reach customers in their preferred channel
Reporting
Real time data for each campaign, each touchpoint