Roadside assistance can hit bumps in the road, too. Swoop Command Center gives your customers the best possible service, experience, and outcome for every event, no matter how challenging.
Swoop Command Center monitors every event, utilizing a series of alerts to escalate cases that need extra support. These triggers activate our Rapid Response team, who use advanced tools and training to resolve any issues that arise.
Our Proact algorithm blends machine learning and real-time tracking to flag and escalate cases with an at-risk ETA, triaging problems before they occur.
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