About Tow To

Every year 1 in 2 drivers experiences a breakdown, and over 17% reach out to repair shops directly for assistance. Because most repair shops aren’t equipped to coordinate towing services, they often refer these potential customers to a third party roadside assistance provider - inadvertently turning away valuable repair orders that end up at a competitor's shop down the street. With TowTo - you connect your customers with a reliable, fair priced tow that delivers their vehicle directly to your service bay.

Agero Tow To - Drive revenue and loyalty
Connect Your Customers With Reliable Tows to Your Service Bay

Here’s How it Works

Become a One-Stop-Shop for Your Customers:

  1. Your customer experiences an unexpected breakdown
  2. The customer calls your shop to inquire about repair
  3. Your staff initiates a tow service dispatch on behalf of the customer
  4. Your customer’s vehicle is delivered directly to your service bay - not to your competitor down the street
  5. Your staff completes the requested repair service
  6. Your customer is happy, and remembers to call your shop the next time they need to be towed in for service
  • Benefits
  • Agero Digital Dispatch Received Icon

    Turnkey Solution

    Simplify customer tows with our easy and efficient towing dispatch solution. Gain access to an easy-to-use portal where you can open and track service requests, and receive email notifications to keep you up to speed on the status of your jobs.
  • Agero Cash Icon

    Revenue Growth

    Increase your revenue by delivering customers in need of a repair directly to you. Shops using this service find that 89% of vehicles require mechanical repairs resulting in $600-$1,000 repair orders on average.
  • Agero Brand Love Icon Grey

    Customer Retention

    Build brand loyalty by improving your customer’s experience in the moments that matter most—like when they need a tow. With TowTo, your brand wins more hero moments along their journey.
  • Agero Garage Car Icon Grey

    One Stop Shop

    With the addition of towing, your customers can count on you for both routine and unexpected car repairs. This opens more opportunities to deepen your customer relationships.
Agero TowTo Product Features

Product View

  1. Incoming Notifications
    • Clear visibility on incoming events with email notifications. Never miss an update with auto-generated emails from our Swoop platform.
     
  2. Program Management 
    • See all events in one easy to use portal. Dispatch, monitor, and review service requests on demand.
     
  3. Mobile Experience
    • Easy to use mobile experience that keeps customers informed every step of the way. When you begin a service request, customers receive an SMS request to enter details about their vehicle and gain access to a map view to track their tow provider's location.
Program Information
tow-truck

Tow Services

Provide your customers with easy to use tow services, delivering them directly to your service bay.
Customer Feedback

Digital Solutions

End to end digital experience from request to tracking and work order management so you never miss an update.
Revenue Growth

Revenue Growth

Direct tows create opportunities for both labor and parts revenue. Prevent third party roadside assistance services from sending customers to your competition down the street.
Branded Customer Experience

Branded Customer Experience

Reinforce your support to customers on every stage of their journey. Your brand gets the credit - from the initial request to completion of repair - with a branded digital experience.
Customer Feedback

Customer Feedback

Consistent feedback for full transparency on your program. Customer experience surveys are automatically dispatched following completion of an event.
Agero Piece of Mind Icon

Site Support

When your site uses TowTo, you're backed by a best-in-class customer service team available to respond in the event of an unexpected challenge. We also have a collection of job aids for easy reference.
Agero - 89% of Tows Result in Mechanical Service Orders

89% OF TOWS RESULT IN MECHANICAL REPAIRS WITH AN AVERAGE VALUE OF $600-$1,000*

*DATA FROM SITES USING THIS SERVICE