Become a Hero Today
Join Our Contact Center Team
Our team members handle 33k dispatches per day, 23 dispatches per minute, 24/7/365. See the careers we have available for our fully remote, hybrid and in-office opportunities.
Our Mission
Transform driver assistance services for motorists everywhere
Our mission is to keep drivers safely moving forward through a powerful combination of people and technology. Our service includes roadside assistance, accident management, consumer affairs, connected vehicle services, and more, partnering with many of the biggest brands in the automotive and insurance industries for 50 years.
Safeguarding the Driving Experience
HELPING PEOPLE EVERY DAY
Join a team of dedicated heroes - the people who answer the call when a person needs help. We handle thousands of events an hour and assist over 30,000 people a day in their time of need during vehicle breakdowns or accidents.
AWARD-WINNING CUSTOMER EXPERIENCE
Our clients – including leading OEMs and insurance carriers – rely on us to safeguard their relationships with their customers. We exceed our clients’ customers’ expectations by striving to provide a compelling roadside experience each and every time.
We Set You Up for Success
Our goal is to make sure each and every person has the support they need not only to grow, but excel at Agero. Our extensive classroom training provides the tools for success for each new associate. Once training is complete, each associate is partnered with a mentor for on-the-job shadowing and support for those first few weeks. Our career path is unlike any in the industry – and we actively reward those who exceed expectations through performance-based incentives and promotions. It's how we could quickly and comfortably transition our workforce to home-based during the COVID-19 pandemic.
Industry-Leading Benefits
All team members are hired as employees of Agero, and not 1099 contractors, which affords you some of the best benefits in the industry, like:
- Competitive compensation
- Casual dress code
- Stable shift process
- 401(k) pre- or post-tax with match
- Medical benefits with ~80% company subsidy
- Subsidized dental benefits
- Available vision benefits
- No cost for expert medical second opinion and advocacy
- Protected sick leave
- Employee-paid optional basic life, basic AD&D, short term disability, long term disability (*disability options are after a 1 year waiting period)
- Paid time off that begins accruing day 1
- Company holidays and floating holidays
- Flexible spending accounts - both healthcare and dependent care
- Voluntary benefits like: ID theft protection, pet insurance, critical illness coverage, accident coverage, medical bridge coverage
- Perks (based on location): CCMC membership at no cost, Associate of the Month programs, referral bonus programs
- Discount programs for movies, amusement parks, wholesale clubs, etc.
Ready to get started?