History

For over 40 years, we’ve provided the safest, smartest solutions for our clients and their drivers. Find out how we’ve become an industry leader.

1972

Agero receives licenses to operate and begins selling motor clubs in the Boston region and beyond.


1977

Agero provides motor club program to first automotive distributor.


1981

Agero creates a new industry approach by signing up the first national automobile manufacturer for warranty roadside programs.


1986     

Agero creates the first national motorcycle program for roadside benefits.


1988     

Agero wins Call Center of the Year Award for Excellence.


1989     

Agero develops and launches the first of its kind comprehensive owner assistance program, providing concierge and roadside benefits.


1990     

Agero creates the first seamless North American roadside assistance network, combining Canadian and Mexican services for U.S. consumers.


1992     

Agero introduces dispatched roadside assistance to the insurance industry.


1993     

Agero administers its first fully outsourced consumer affairs program for the automotive industry.


1994     

Agero develops the first OEM roadside assistance program for physically challenged motorists.


1996     

Agero supports its first OEM client with connected vehicle (telematics) services.


2000     

Agero introduces an industry leading service provider billing and performance portal.


2001     

Agero introduces closed-loop technology to follow-up with drivers requiring assistance.


2005     

Agero launches its comprehensive suite of accident management services.


2006     

Agero introduces industry-leading electronic dispatch software to the service provider community.


2007     

Agero expands its reach internationally with strategic investments in China, providing motorists with a full range of auto and travel-related services.


2008     

Agero acquires ATX Group, provider of connected vehicle services.

Agero enrolls one millionth subscriber in their connected vehicle programs.


2010     

Agero introduces iRoute™, a downloadable app that extends access to connected vehicle services beyond the dashboard and Web portals to vehicle owners’ smartphones.

Agero introduces Automatic Location Spotting, which can quickly and precisely locate motorists requesting roadside assistance even when they’re not sure where they are.

Agero enrolls two millionth subscriber in their connected vehicle programs.

Agero launches electric vehicle wireless support programs.


2011     

Agero introduces RoadsideConnect™, a smartphone and Internet accessible site that provides motorists with real-time status updates of en-route roadside assistance providers.

Agero launches the nation’s first electric vehicle (EV) mobile charger.


2012   

Agero launches cloud-based AgeroView product.


2013     

Agero sells Connected Vehicle Services division to SiriusXM Radio, Inc.


2014    

Agero acquires MBSi Corp. 


2015

Agero launches Driver360® (first generation driver scoring solution).

MIT AVT incorporates Driver360 into their program.

Agero launches, Blink, a direct to consumer on-demand Roadside Assistance product.


2016

Agero opens sixth contact center in Tri-Cities, TN.


2017

Agero rolls out its second generation of Driver360, a holistic crash detection, response and prevention solution.

Agero launches a machine learning-based event monitoring model to evaluate service risk and predict an event requiring intervention, improving customer satisfaction.

​Agero introduces its expansive line-up of omni-channel capabilities to give consumers freedom to interact in their preferred communication channel.


2018

Agero aquires San Francisco-based digital dispatch provider Swoop.​

Agero releases Driver360 mobile software development kit for insurance and automotive mobile apps.