Built for the Road Ahead

We understand the complexities of running a roadside program. Consumers, agents, clients, Service Providers, and dealers and repair shops all need different information, and they all need it in real time. Swoop Dispatch Management is the complete software platform you need to deliver a vertically integrated, digital, and transparent roadside solution, improving each touchpoint and providing holistic end-to-end management for roadside assistance events.

Swoop backed by Agero | Automotive News PACE Award 2020 Finalist
swoop dispatch management

Digitize, automate and future proof assistance

Our solutions were built off decades of experience to help you support millions of customers across all your clients. But we get it – one size does not fit all. And today’s world is more interconnected than ever before. We’re here to help.

API - Integrations with our Swoop Platform

5 APIs

to connect your ecosystem

data

40+ Terabytes

of data power our provider selection algorithm

Customizable Settings Icon - Configurable Solutions

100+ Features

Configurable per client

omnichannel

Omnichannel

digital experience for your customers

“Millions of motorists each year trust us to help them. Swoop not only combined transparency and a fully digital experience to meet the expectations of the market but was  the only platform that could fulfill our operational requirements at scale while also being easiest to use.”

- Leading EU Assistance Company

case management computer

Sometimes things get complicated

We’ve seen it all and we know that supporting clients and their customers isn’t easy. In fact, sometimes it requires multiple dispatches, follow up, and support services to make sure that customers have everything they need. And to do this, your team needs full visibility and robust case management. We’ve got you covered.

CASE MANAGEMENT

Easily track all events needed to support a customer get back on the road with integrated case management.

TASK MANAGEMENT

Integrated solution to track addition support tasks associated with complex cases. 

ESCALATIONS & ALERTS

Built in alerts flag cases at risk for follow up and support

 

Swoop Dispatch Management Accept Dashboard & Assign Driver by Agero

The platform we run our business on

We didn’t just build Swoop Dispatch Management; we also migrated the largest B2B roadside assistance business over to it. And we continue to invest, iterate and upgrade so our solutions (and our client and customer’s experiences) just keep getting better.